Job Description

Medical Reception / Administration Officer

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Job Type: Permanent position | Full time position

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Job Description

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Title: Administration Officer Reports to: Practice Manager Chief Executive Officer Hours: Monday - Friday as per roster Purpose Summary: o To provide high quality reception and secretarial services to the patients, doctors and staff at the surgery in a caring and supportive manner. o To maintain confidentiality of all information at all times. o To provide flexibility in practice staffing arrangements Key Responsibilities and Accountabilities

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In accordance with policies & procedures: o Confidentiality in matters pertaining Bawrunga Medical Service o Answer the telephone in a courteous and professional manner o Receive and convey messages in writing, verbally and electronically o Liaise with patients and their families in a compassionate manner o Liaise with GPs, other health professionals and their staff o Monitor appointment book including online bookings o Bill patients and receipt moneys o Operation of TYRO EFTOS machine o Fax, scan and file documents o Managing of incoming and outgoing mail o Complete Word processing, Data Base and other administrative tasks with a high level of accuracy o Clean consulting rooms in between sessions o Cleanliness/organisation of counter and surrounds o Maintain infection control procedures according to RACGP Standards o Patients recalls – and editing o Attend work meetings when required o Attend work related educational & training sessions when required o Monitor stationery /admin supply levels and place orders (every 2 months) as required, to maintain a working supply at all times.



o Participate in ongoing professional development training and activities o Contribute equitably to maintaining the cleanliness of the practice o Maintain practice dress standards o Any other administrative duties as directed by the Chief Executive Officer or Practice Manager o Support the aims and objectives of Bawrunga Medical Service Essential Qualifications, Education, and/or Experience Essential Criteria o Provide high levels of professionalism at all times o Qualified presentation and demeanour o Disciplined approach to process (time management) and attention to detail across your role.

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o An ability to communicate with people at all levels o Flexibility and initiative o Ability to work as part of a dedicated team o Computer literacy including advanced knowledge of; Microsoft Word and Excel software o Ability to work independently and unsupervised with a 'can do' attitude o Excellent interpersonal skills o Proficient in use of keyboard Desirable Qualifications Education and/or Experience o Previous experience in a general practice environment o Proficiency in Windows operating system o Knowledge of Best Practice o Understanding of medical terminology Certificates, Licenses, Registrations, Memberships o Current Class C driver's license o Current CPR Certificate SCHEDULE OF DUTIES

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- Record accurate message details when staff are not available
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- Prompt, courteous and efficient handing of telephone enquires
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- Prompt courteous and efficient handling of customer service enquires
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- Compiling of Medicare and entering onto Medical Data base
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- Arrange appointment times.
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- Arrange specialist appointments for patients when required
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- To maintain and ensure front office is occupied at all times
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- Attend staff meetings once a month or as required
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- Attend further training – update skills.
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- Assist other staff in ensuring Bawrunga Medical Service run efficiently and effectively.
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- And any other duties as directed by the Doctors, CEO or Practice Manager.
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If the Doctors' requests conflicts with directions from Management the Doctors need to be informed of any problems and the matter referred back to Management for resolution.

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📌 Medical Reception / Administration Officer (Nambucca Heads)
🏢 Bawrunga Aboriginal Medical Service
📍 Nambucca Heads