Life at Scania
Our purpose is to Drive the Shift towards a sustainable transport system.

At Scania, our people are our most valuable strength.

You know us as a world-leading provider of transport solutions. We have one unique resource at Scania to achieve this - you.

The Role

At Scania, we are as passionate about our customers as they are about our brand. Scania Assistance provides 24/7 breakdown assistance and complete peace of mind.

What you will do

- Receive customer calls relating to breakdown and recovery of Scania vehicles
- Support the customer through the process to a successful conclusion, continuously inform and keep all parties updated
- Administrate Scania Assistance cases from the customers' first call to closing the case
- Communicate with repair workshops and all parties involved to ensure the customer is mobile within reasonable timescales

Roster

This is a 4 week rotating roster, 3 days on, 2 days off. 1 week 50 hours, the follow week 30 hours - 80 hour fortnight. Example below.

Team 1 6am-5pm 6am-5pm 6am-5pm 6am-5pm 6am-5pm

Team 1 8am-7pm 8am-7pm 8am-7pm 8am-7pm 8am-7pm

Team 1 6am-5pm 6am-5pm 6am-5pm 6am-5pm 6am-5pm

Team 2 8am-7pm 8am-7pm 8am-7pm

Team 2 8am-7pm 6am-5pm 6am-5pm

Team 2 8am-7pm 8am-7pm 8am-7pm

Team 2 6am-5pm 6am-5pm 6am-5pm

Who you are

To be successful in this role, you will require the following:





- Technical mind set, solution focussed
- Previous experience in technical role from the automotive industry (pref)
- Previous call centre experience (des)
- Quality oriented; Excellent communication skills, verbal & written
- High levels of accuracy & attention to detail
- Geographical knowledge throughout Aus, NZ & UK (pref)

We offer:

What we offer

- Supportive and inclusive team culture
- Hybrid and flexible working options (where applicable)
- Competitive salary + annual bonus opportunity
- Salary packaging and novated leasing options
- Exclusive discounts across retail, travel, dining and more
- Corporate perks including JB Hi-Fi, Specsavers and more
- Health and wellbeing platform with up to 50% off fitness and wellness brands
- Be part of an organisation leading the way in digitalisation, electrification, and sustainability
- Parental Leave Policy

You need to have full Australian working rights to apply for this role.

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural

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📌 Scania Assistance Service Coordinator (Williamstown)
🏢 Scania
📍 Williamstown