Job Description

Level 2/3 Support Engineer | Canberra | $85,000 - $110,200 + Super (Depending on Experience)

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Looking to step into a technical role where no two days are the same?

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We're partnering with a well-established Managed Service Provider (MSP) that delivers IT solutions to a diverse range of Australian businesses. Due to continued growth, they're looking to add two experienced Level 2/3 Support Engineers to their Canberra team.

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This is a hands-on technical role suited to someone who enjoys solving complex infrastructure issues, working across Microsoft technologies, and delivering exceptional customer service in a fast-paced MSP environment.

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What's on Offer

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- $85,000 - $110,200 + Super (depending on experience)
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- Permanent full-time opportunity
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- Modern Microsoft-focused technology stack
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- Exposure to a wide variety of client environments
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- Ongoing training and professional development
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- Cooperative and supportive technical team
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- Stable business with genuine career progression opportunities
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- Office-based role (5 days per week)
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About the Role

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Working within a high-performing Service Delivery team, you'll provide Level 2/3 technical support across multiple client environments, taking ownership of escalated incidents through to resolution while maintaining exceptional customer service.

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You'll be responsible for:

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- Providing Level 2/3 technical support across Microsoft infrastructure environments
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- Managing escalated support tickets within agreed SLA timeframes
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- Troubleshooting complex desktop, server and networking issues
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- Supporting Microsoft 365, Intune and Windows Server environments
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- Diagnosing internet connectivity issues and resolving network faults
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- Installing, configuring and maintaining hardware and software
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- Maintaining accurate documentation, ticket notes and technical procedures
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- Escalating complex issues where required while keeping clients informed throughout the support process
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- Collaborating closely with engineers and contributing to continuous service improvements
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Technical Skills

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We're looking for experience across:

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- Microsoft 365
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- Windows Server administration
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- Windows 10 & Windows 11
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- Active Directory & Group Policy
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- DNS, DHCP and TCP/IP networking
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- VPNs and remote connectivity
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- Microsoft Office applications
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- Hardware deployment and troubleshooting
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- Strong fault-finding and root cause analysis
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Nice to Have

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- 3+ years' experience within a Managed Service Provider (MSP)
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- Experience with cybersecurity best practices and frameworks including NIST, Essential Eight or ISO 27001
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- Experience supporting multiple client environments
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- Exposure to backup, disaster recovery or endpoint security solutions
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About You

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You'll be someone who enjoys solving technical problems, communicating with clients and taking ownership of issues from start to finish.

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You'll ideally have:

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- 3+ years' experience in an MSP or similar technical support environment
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- Excellent troubleshooting and analytical skills
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- Outstanding customer service and communication skills
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- Strong time management and prioritisation abilities
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- A proactive approach to learning and continuous improvement
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- The ability to work independently while contributing positively to a collaborative team
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📌 Support Engineer (Canberra)
🏢 Searchability
📍 Canberra