Job Description

Are you a people person who's done executing someone else's vision?

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Maybe you're a marketing coordinator tired of agency life. Maybe you're a studio manager or membership consultant at a big box gym who's over the KPI grind. Maybe you've never worked in fitness but building a community is literally just what you do.

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Whatever your background - if you love people, live an active life and want a role you can actually run like your own, this is it.

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ABOUT J.I.M.

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Joy In Movement is Australia's first fully automated infrared fitness studio. No instructor in the room, infrared-powered 30-minute sessions running every hour, 5am to 8pm - 365 days a year.

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We're low-impact, high-results, and built for real people living real lives. We're not a gym. We're J.I.M. and yes, there's a difference.

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THE ROLE

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As our Member Experience Coordinator you're the heartbeat of the studio. You attract new members, convert interest into memberships, build a community that sticks, and keep the day-to-day running smoothly.

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This position requires Australian citizenship for employment eligibility.

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What your week looks like:

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- Creating and posting content across social media (reels, stories, local engagement)
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- Reaching out to local businesses and building community partnerships
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- Following up leads via phone and SMS - booking trials and closing memberships
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- Welcoming new members and delivering an experience worth talking about
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- Running member challenges, celebrating milestones and hosting studio events
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- Managing CRM, memberships, reporting, pauses and cancellations
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- Keeping the studio looking great and running like clockwork
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WHAT WE'RE LOOKING FOR

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- A genuine people person - warm, energetic and naturally builds connection
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- Active on social media and comfortable creating content
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- Previous experience in social media content creation beyond personal use is required
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- Confident on the phone and in a sales conversation
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- Self-motivated - you don't need to be managed, you just need the opportunity
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- Someone who loves movement and wellness as part of their lifestyle
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- Locally connected or hungry to be
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- Minimum of 3 years experience in customer service or sales roles is essential
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You do NOT need a personal training certificate, a fitness industry background or a marketing degree. We'll train you on everything J.I.M. we just can't teach the energy you bring.

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WHY J.I.M.

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- A brand that's actually fun to represent
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- Be part of a fast-growing Australian franchise at the ground floor
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Flexible hours that can work around your life where needed

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Part-time position offering 25-30 hours per week (can be full time if required)

#J-18808-Ljbffr

📌 Member Experience Coordinator (Parramatta)
🏢 J.I.M Epping
📍 Parramatta