$42–$48 per hour + Super (Negotiable for the right person)
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Permanent Part-Time (25–35 hours per week), with the opportunity to increase to Full time as the business grows.
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Are you the person everyone relies on to keep things running?
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Plumbing Bros Burleigh Waters is looking for an experienced Service Coordinator to become the operational heartbeat of our growing maintenance plumbing business.
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This isn't a typical administration role.
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We're looking for someone who enjoys taking ownership, solving problems and keeping a busy operation running smoothly. You'll work closely with our CEO and Operations Manager to ensure exceptional customer service and efficient workflow across the business.
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About Us
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We're one of the Gold Coast's leading maintenance plumbing businesses, servicing residential, commercial, real estate and strata clients.
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We're growing, investing in our people and systems, and building a business designed for long-term success.
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About the Role
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You will become the central point between our customers, plumbers and office team.
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Your role is to ensure every job progresses smoothly from the initial enquiry through to completion.
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This is a role for someone who enjoys making decisions, thinking ahead and taking ownership.
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Key Responsibilities
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- Manage incoming phone calls and emails
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- Create and schedule jobs in Ascora
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- Coordinate technicians and daily workflow
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- Keep customers updated throughout their jobs
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- Prepare and follow up quotations
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- Obtain customer approvals
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- Liaise with plumbers throughout the day
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- Coordinate return visits
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- Manage shared inboxes
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- Process timesheets
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- Maintain accurate customer records
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- Ensure nothing falls through the cracks
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What We're Looking For
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Ideally you'll have experience within:
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- Plumbing
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- Electrical
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- Air Conditioning (HVAC)
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- Building Maintenance
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- Trade Services
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You'll also have:
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- Outstanding customer service skills
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- Excellent organisational skills
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- Strong communication
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- High attention to detail
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- Confidence managing multiple priorities
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- A proactive attitude
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- The ability to remain calm under pressure
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- A genuine desire to take ownership
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Experience with Ascora or similar job management software will be highly regarded.
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What Success Looks Like
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Within six months you will:
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- Own the day-to-day office workflow
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- Deliver exceptional customer communication
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- Keep jobs progressing efficiently
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- Reduce interruptions to our Operations Manager
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- Allow our CEO to focus on growing the business
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- Become a key member of our leadership team
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Why Join Us?
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This is an opportunity to become an integral part of a business with ambitious growth plans.
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We're looking for someone who enjoys responsibility, takes pride in their work and wants to build a long-term career with us.
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If you thrive in a fast-paced environment and enjoy being the person who keeps everything running, we'd love to hear from you.
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📌 Senior service coordinator- Plumbing operations (City of Gold Coast)
🏢 Plumbing Bros
📍 City of Gold Coast
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