Job Description

Full time | Office-Based | Moorabbin, VIC

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Are you a highly organised and reliable administration professional who enjoys variety, takes pride in delivering high-quality work and thrives in a fast-paced environment?

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Our client is a rapidly growing services business with a strong reputation for providing exceptional service. Due to continued growth, they are seeking a motivated Administration Assistant to support their management and operations teams.

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This is an excellent chance to join a positive and supportive workplace where you can make a genuine contribution and grow alongside the business.

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About the Role

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As the Administration Assistant, you will provide broad day-to-day support across office administration, client communication, scheduling, reporting and document management.

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Your responsibilities will include:

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- Managing and triaging incoming emails
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- Responding to clients and directing enquiries to the appropriate team members
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- Answering and directing phone calls
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- Scheduling appointments, coordinating calendars and arranging service bookings
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- Preparing quotes, reports, templates, forms and other business documents
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- Maintaining accurate records, databases and filing systems
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- Providing updates to management on completed tasks and project progress
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- Supporting general office administration
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- Assisting with process improvements and documenting procedures
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- Providing ad hoc support to management and the wider team
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About You

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To be successful in this role, you will ideally have:

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- Previous experience in an administration, office support or similar position
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- Robust written and verbal communication skills
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- Excellent organisation and time-management capabilities
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- The ability to prioritise competing tasks and meet deadlines
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- Exceptional attention to detail and accuracy
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- A proactive, positive and professional approach
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- Strong customer service and relationship-building skills
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- Confidence learning new software and online systems
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- Advanced Microsoft Office skills, particularly Word, Excel and Outlook
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- Working knowledge of Google Workspace
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- Basic Xero knowledge, although this is preferred rather than essential
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- Solid problem-solving skills and the ability to use initiative
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- The ability to work independently and contribute effectively within a team
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- Discretion when handling confidential or sensitive information
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What's on Offer

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- Full-time, permanent opportunity
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- Office-based position in Balaclava
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- Working hours of 8:30 am to 5:00 pm
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- Supportive and collaborative team environment
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- Varied role with exposure across management and operations
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- Opportunity to grow with an expanding business
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