Guide customers through MRI consents, manage warm leads and bookings for a mission-driven health-tech startup. $75k + super. Hybrid Fortitude Valley.
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Terms
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$75k / year
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Call Centre and Customer Service Sales
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Description
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- EARN $75,000 pa + Super | Be Part of a Fast-Growing Health-Tech Start-Up
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- Join a Mission-Driven Company Changing Healthcare Through Early Detection
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- Brisbane Hybrid Role | Perfect for a Natural Communicator in Customer Success
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About The Company
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Our client provides customers with convenient access to Whole-Body MRI scans across Australia. Backed by some of Australia's leading venture funds, they're on a mission to enable early detection of curable illnesses through advances in medical imaging. This is a fast-growth start-up with a high-agency, ownership-driven, execution-focused culture — every call the team takes has the potential to lead to a life-changing early detection.
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About The Opportunity
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The primary purpose of this position is to guide potential customers through the MRI scan consenting process, ensuring they feel supported, informed, and confident.
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Reporting directly to the Head of Sales, responsibilities include:
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- Facilitating warm handovers to the team for complex customer queries
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- Re-engaging warm leads already in the database — no cold calling
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- Coordinating scan bookings with clinics and checking in ahead of appointments
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- Responding promptly to inbound enquiries via phone, email, and digital channels
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- Conducting thorough suitability assessments and recording interactions in the CRM
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About You
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- A structured, conversion-focused approach to pipeline follow-up
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- Year 12 completion (Bachelor's degree favourable, not essential)
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- Ability to navigate sensitive conversations with calm and confidence
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- Experience engaging with customers via phone and email for extended periods
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- Outstanding communication skills, with the ability to build rapport and empathise
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What's in it for You?
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- Real impact from day one | Be part of a mission that changes lives
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- Based in Fortitude Valley, with hybrid flexibility once settled in
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- Free coffee & team lunches | Close-knit, high-growth team environment
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- Backed by leading venture funds | Join a rapid-growing health-tech start-up
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- Real-time coaching & mentorship | Ideal for early-career growth
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📌 Customer Success Consultant $75k / year Recruit Shop (New South Wales)
🏢 Orana Dama
📍 New South Wales
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