Job Description

Senior Venue Operations Staff - Play Area / Party / Customer Service| Braeside

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Rainbow Town is looking for experienced and reliable Senior Venue Operations Staff to join our indoor play centre in Braeside.

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This role is ideal for candidates with experience in customer service, hospitality, party hosting, recreation, family entertainment, or play centre operations who are ready to take on more responsibility in a fast-paced venue environment.

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You will support daily operations across key areas of the business, including play area floor operations, party hosting support, and customer service.

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About the Role

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As a Senior Venue Operations Staff member, you will play an important part in helping the venue run safely, smoothly and efficiently.

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This is a hands-on role for someone who is confident working with children, families and team members, and who can help support daily service standards during busy periods.

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Key Responsibilities

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- Support daily operations across the indoor play centre
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- Assist with play area floor supervision and help maintain a safe environment for children and families
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- Support birthday party operations, including setup, hosting support, coordination and pack-down
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- Assist with front desk and customer service duties, including check-in, bookings, enquiries and issue handling
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- Help guide junior team members and support smooth service during busy periods
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- Escalate customer issues, safety concerns and operational problems to management when required
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- Maintain cleanliness,



presentation and operational standards across the venue
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- Work across different areas of the business depending on operational needs
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About You

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We are looking for someone who is reliable, responsible, hands-on and confident in a busy family-focused environment.

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You will ideally have:

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- Previous experience in hospitality, customer service, party hosting, recreation, indoor play centres, family entertainment or similar venues
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- Strong communication and customer service skills
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- Confidence working with children and families
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- A calm and practical attitude during busy service periods
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- The ability to support team members and help maintain floor organisation
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- Flexible availability, especially on weekends and school holidays
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- Right to work in Australia
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Highly Regarded

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- First Aid Certificate
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- Working With Children Check
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- Experience in birthday party hosting or event coordination
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- Experience in play area, recreation or family entertainment environments
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- Mandarin language skills
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Why Join Rainbow Town?

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- Join a growing indoor play and family entertainment venue
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- Opportunity to take on a more senior hands-on role
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- Varied work across play area operations, parties and customer service
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- Supportive team workplace
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- Opportunity to grow with the business as operations expand
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Job Type

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Casual / Part-time/Full-time

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Pay

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Hourly rate based on experience and applicable award conditions.

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📌 Senior Venue Operations Staff - Play Area / Party / Customer Service| Braeside (City of Kingston)
🏢 RAINBOW TOWN BRAESIDE
📍 City of Kingston