Pathfinder Recruitment is excited to bring to market a great opportunity for a dynamic Account Manager/ BDM to join a Central Coast based MSP. Providing innovative managed IT services tailored to small and mid-market businesses, their mission is to help businesses thrive by delivering exceptional IT solutions that drive success. If you are a highly motivated, client-focused Account Manager / Business Development Manager (AM/BDM), this role will see you play a crucial role in nurturing existing client relationships and driving new business opportunities.

About the role

This hybrid role combinesAccount Management (80%)andBusiness Development (20%)responsibilities. The primary focus will be on maintaining and growing existing client relationships to ensure satisfaction, retention, and account growth, while also identifying and securing new business opportunities aligned with the company’s strategic growth objectives. As the key liaison between clients, prospects, and internal teams, you’ll ensure delivery excellence and uncover solutions that add business value.

Key Responsibilities

Client Account Management (80%):

- Serve as theprimary point of contactfor an assigned portfolio of clients.
- Build and maintainstrong, long-term relationshipsbased on trust and value.
- Conductregular account management meetingsandquarterly business reviews (QBRs)to ensure client satisfaction and uncover new needs.
- Understand client business goalsand align IT strategies to support them effectively.
- Monitorservice delivery performanceand proactively address issues to ensure high standards.




- Identifyupsell and cross-sell opportunitieswithin the existing client base.
- Manageagreement renewalsand oversee the client contract lifecycle.
- Ensureaccurate and up-to-date client informationin CRM/PSA systems.
- Collaborate withtechnical teamsto scope, quote, and deliver tailored IT solutions that meet client needs.

Recent Business Development (20%)

- Identify and prospectnew business opportunitieswithin the SMB and mid-market segments.
- Build and maintain asmall pipeline of qualified leadsthrough referrals, networking, and outbound activity.
- Conductintroductory meetings, needs assessments, and present tailored Managed Service Provider (MSP) solutions to prospective clients.
- Prepare and delivercompelling proposalsfor new clients.
- Handover won accountsto the onboarding and technical teams for a smooth transition into service delivery.

Key Skills

- Proven experience inAccount Management,Sales, orBusiness Development, preferably within an IT services or MSP environment.
- Strongclient relationship managementskills with a demonstrated ability to build and sustain long-term partnerships.
- Excellentcommunication and presentation skillswith the ability to engage clients at various levels.
- Experience inidentifying business opportunitiesand growing client portfolios.
- Familiarity withCRM/PSA systemsto track and manage client information.
- Ability to work independently and in a team-oriented, collaborative environment.
- Self-motivated with strong time-management skills and the ability to handle multiple priorities effectively.
- Industry certifications(e.g., ITIL, CompTIA, Microsoft, etc.) are a plus.

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📌 Account Manager/ BDM (Gosford)
🏢 Pathfinder Recruitment
📍 Gosford