Department of Transport & Planning Victoria – Greater Bendigo VIC

We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria’s transport,planningand land services. We are committed to a safe,inclusiveand high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

Transport Services delivers safe, reliable and accessible transport infrastructure and services to keep Victoria moving, connecting people to what matters most in their lives.

About the role

This is a fixed term position until 30 June 2027 – Location is flexible

Reporting to the Insurance Coordinator, you will lead the compilation and management of property insurance and Disaster Recovery Funding Arrangements (DRFA) claims arising from natural disasters impacting Victoria’s arterial road network, including the October 2022 floods and subsequent events.

You will drive consistent and effective claims processes across Transport Services, ensuring compliance with government and departmental requirements. As a key team lead, you will provide guidance, mentoring and capability development, supporting knowledge sharing and building a high-performing claims function.

Working collaboratively with the Insurance Coordinator and key stakeholders, you will identify opportunities to improve processes, strengthen engagement and enhance claim outcomes. This role provides an opportunity to contribute to an important risk and compliance function supporting Victoria’s road network and disaster recovery efforts.

Whatwe’relooking for(Selection Criteria)

- Critical Thinking and Problem Solving (Applied): Resolves issues through deep understanding or interpretation of existing guidelines.
- Reporting and Visualisation (Applied):



Designs and produces transparent, audience-appropriate reports and visualisations.
- Innovation and Continuous Improvement (Applied): Seeks opportunities for continuous improvement and ways to innovate.
- Stakeholder Management (Applied): Takes steps to add value for the client or stakeholder;
- Communicate with Impact (Applied): Prepares and delivers logical sequential and succinct presentations/training material
- Working Collaboratively (Accomplished) – Guides others to create a culture of collaboration; Identifies, and works to overcome, barriers to

Qualifications and experience

You’llbring:Experience in large value insurance claims and the insurance industry would be highly regarded.

Other position-specific requirements

- Driver’s Licence
- May involve occasional overnight travel

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will berequired.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

For further information about the role, please contact Trent King , Insurance Coordinator

at**********@transport.vic.gov.au

Redeployees
If you are a VPS redeployee, pleasestatethis in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit theVictorian Government policy

If you require any adjustments to fullyparticipatein the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us.We'rehere to support you

Applications close at 11.59pm on Tuesday, 1 September2026.

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📌 Claims Compilation Lead (Bendigo)
🏢 Department of Transport & Planning Victoria
📍 Bendigo