Job Description

EHW Technology is seeking a motivated and technically skilled IT Service Engineer / Systems Administrator to join our team in Mackay. Working as part of our technical team, you will support a variety of client environments and technologies, assisting with everything from end-user support through to networking, server administration, and cloud-based solutions.

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Reporting to the Operations Manager, you will play a key role in maintaining and improving our clients' IT environments. Your day-to-day responsibilities will include troubleshooting technical issues, deploying new systems and technologies, monitoring network and system performance, and providing practical technical support to help keep our clients' businesses running smoothly.

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To be successful in this role, you will have:

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A minimum of 1–2 years' experience in the IT industry; ideally in a Systems Administrator, IT Support, Service Engineer, or similar technical support role.

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Robust customer service skills with a proven ability to build and maintain positive client relationships.

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Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

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Experience supporting and administering Microsoft Windows Server 2019/2022 environments.

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Sound knowledge of Microsoft Exchange, Active Directory, Office 365, Azure, and Microsoft Intune.

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Strong understanding of networking principles, including VLAN/routing.

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Experience supporting Windows 11 and Microsoft Office applications.

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Experience in desktop support, including diagnosing hardware and software issues, troubleshooting faults, and replacing hardware components.

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Experience configuring and supporting network-connected devices such as printers, scanners, and multifunction devices.

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A working knowledge of VoIP and PABX systems.

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Robust problem-solving skills with the ability to prioritise and manage multiple support requests.

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A current Australian Driver's Licence.

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Full Australian working rights.

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Experience:

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We are seeking candidates with a minimum of 1–2 years' experience in a similar IT support, systems administration, or technical services role.

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Applicants with less experience but a strong passion for technology, a willingness to learn, and a commitment to delivering exceptional customer service are encouraged to apply.

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📌 IT Service Engineer / Systems Administrator (Mackay)
🏢 EHW Technology
📍 Mackay