Job Description

Customer Service & Scheduling Coordinator

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ALK Property Maintenance Pty Ltd is a leading provider of property maintenance services in the Horsham region. With a solid focus on customer satisfaction, we have built a reputation for delivering high-quality work and reliable service. Our team of dedicated professionals takes pride in their work and are passionate about contributing to the success of our business.

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What You'll Be Doing

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- Answer inbound customer calls and emails with professionalism and warmth
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- Scheduling jobs and handling compliance paperwork
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- Communicate job details clearly to both customers and technicians
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- Manage and update bookings, notes, and workflows in our job system
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- Be the key point of contact and ensure our service runs like clockwork
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Who We're Looking For

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- Experience inadmin, scheduling, coordination or service-based customer support
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- Calm under pressure, able to prioritise a busy day and solve problems quickly
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- Confident phone manner
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- Comfortable using computers and learning new systems
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- Can pick up systems and routines quickly, and suggest improvements when needed
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- Works well with tradespeople and customers alike
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- Experience in a similar industry and knowledge of "Simpro" is a bonus, but not essential
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📌 Customer Service & Scheduling Coordinator (Horsham)
🏢 ALK Property Maintenance
📍 Horsham