Job Description

This is a maternity cover role from 14 September 2026 till 1 March 2027

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Why You'll Love Working with Us

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- Competitive pay, including penalty shift opportunities
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- Career development through training and study support
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- 12 weeks paid parental leave
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- Recognition programs celebrating your contribution
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- Flare Benefits - discounts across 500+ brands, plus savings on groceries, gyms, travel and more
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About the Role

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- Overseeing the full delivery of Club Services commitments to ensure a consistently high standard of resident and family experience.
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- Acting as a central liaison, working closely with lifestyle, clinical, catering, maintenance, administration, and support teams to coordinate seamless service delivery.
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- Building strong relationships with residents, families, and team members to foster a welcoming and responsive environment.
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- Managing enquiries and leading the resident admissions process, including conducting tours, providing follow-up communication, and supporting the final move-in and onboarding experience.
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- Promoting the facility's services through strong communication, engagement, and a proactive approach to customer care.
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- Taking ownership of customer touchpoints, ensuring residents and families have a single, reliable point of contact.
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What You'll Bring

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- Lead the Welcome Experience: Manage all aspects of the resident welcome process,



including handling enquiries, conducting facility tours, facilitating the sales process, coordinating admissions, and supporting resident orientation.
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- Be the Face of Club Services: Represent the "Regis Club Services" with warmth, professionalism, and a commitment to excellence in every interaction.
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- Support Residents & Families: Act as the main point of contact for day-to-day queries from residents and their families, ensuring timely and effective resolution.
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- Deliver on Club Services Commitments: Oversee the daily delivery and continuous improvement of Club Services standards to ensure a consistent, high-quality experience.
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- Administration & Budget Oversight: Manage administrative tasks and support the Club Services budget, ensuring resources are allocated effectively.
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- Foster Collaboration: Build solid working relationships with internal teams across the organisation, including clinical, lifestyle, catering, administration, and support services, to ensure seamless service delivery.
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Why Our People Love Regis

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We care - for our residents and for you. Expect a culture of belonging, wellbeing and recognition. Our award-winning Circle of Care initiative ensures your safety, wellbeing and support every day – physically, emotionally, and professionally.

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At Regis, real impact starts with you.

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📌 Club Services Manager (Queensland)
🏢 Regis
📍 Queensland