Job Description

Reservations Consultant- Inbound Tourism and International Groups

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Reservations Consultant – Inbound Tourism & International Groups

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Love travel? Thrive on organisation? Enjoy making every detail count?

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Tangalooma Island Resort is looking for an experienced Reservations Consultant to join our friendly Head Office team in Eagle Farm. This full-time role focuses on overseas inbound guests and international school groups, working closely with our Reservations Groups Supervisor and Reservations Managers.

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We're looking for someone who doesn't just process bookings—they own them. Someone who understands the importance of flawless itineraries, values accuracy above all else, and takes pride in delivering a seamless experience for every guest.

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From accommodation and ferry transfers to activities and dining, you'll ensure every booking is accurate and every itinerary is executed without error, helping create unforgettable Tangalooma experiences.

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What You'll Be Doing

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Manage reservations for overseas inbound guests and international school groups.

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Coordinate accommodation, ferry transfers, tours, day trips, dining requirements and travel confirmations.

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Prepare quotes, confirmations, itineraries and travel documentation.

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Manage rooming lists, traveller information and payment deadlines.

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Coordinate booking changes and resolve travel disruptions efficiently.

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Liaise with wholesale and retail travel partners to confirm bookings, provide availability and prepare itineraries.

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Work closely with internal teams to ensure every booking runs smoothly from start to finish.

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What You'll Bring

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At least 2 years' experience in inbound tourism, wholesale travel or group reservations.

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Proven experience coordinating multiple group bookings in a fast-paced workplace.

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Exceptional attention to detail—because even the smallest error can impact a guest's holiday.

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The ability to interpret and execute complex travel itineraries accurately and confidently.

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Excellent organisational and communication skills.

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A positive, team-focused attitude and a genuine passion for tourism and customer service.

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You'll Thrive in This Role If You...

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Love the satisfaction of a perfectly executed itinerary.

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Naturally spot the small details that others miss.

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Enjoy juggling multiple bookings without compromising accuracy.

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Take pride in delivering exceptional service to travel partners and guests.

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Stay calm under pressure and confidently adapt when plans change.

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Understand that in group travel, every booking, every name and every detail matters.

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Join one of Queensland's most iconic tourism destinations and become part of a supportive, collaborative Reservations team. This role offers variety, responsibility and the opportunity to build long-term relationships with international travel partners while helping create unforgettable island experiences for guests from around the world.

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If you're someone who gets genuine satisfaction from perfectly organised travel plans and knows that attention to detail is what sets great service apart, we'd love to hear from you.

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📌 Reservations Consultant- Inbound Tourism and International Groups (Queensland)
🏢 Tangalooma Island Resort
📍 Queensland