Job Description

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The Chance

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This 6-month fixed term role offers a proactive, motivated and tech-savvy team player the opportunity to join a dynamic high-performing team. You will support our partners—Coles with your technical resource skills, remotely monitoring Refrigeration, HVAC and Lighting systems within stores. This is a Part Time opportunity working 4 days on and 4 days off (4.30pm - 9.30pm).

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Your key responsibilities

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- Working within a fast-paced Contact Centre environment that operates 24/7 and provides Contact Centre services to our partners
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- Work in a control room environment, monitoring alarm systems
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- Manage high volume of outbound calls to field technicians and stores
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- Accurately enter data
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- Deliver customer service to our partners and our field-based team members in our state of the art technical and sustainability centre
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You will be required to have

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- Demonstrated experience using multiple systems concurrently
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- A high level of attention to detail
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- Customer service experience within a Contact Centre environment - preferred
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- Previous experience in a Technical Support or service role - preferred
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City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.

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City does not accept any unsolicited resume referrals from Recruitment Agencies. Please do not submit any resumes or associated profiles to the City careers portal or to any City team members. City will not pay any placement fees relating to unsolicited resume referrals.

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Seniority level

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- Entry level
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Employment type

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- Part-time
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Job function

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- Administrative, Customer Service, and Information Technology
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Industries

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- Facilities Services and Office Administration
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📌 Technical Support Advisor (City of Gold Coast)
🏢 City Facilities Management Australia
📍 City of Gold Coast