Job Description

Overview

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We have four founding Forward Deployed Engineer roles open in Kinetic IT's newly formed AI Engineering & Platforms division. These are the first AI Product Engineering roles in the team – you'll be building it from scratch, with frontier AI at your fingertips and 26 years of Kinetic IT customer trust behind you from day one.

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Mandate

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Embedded inside a client's operation, you'll sit next to the people who do the work and find the friction that stands between skilled people and their best work: the manual reconciliations, the status chased across half a dozen systems. Then you'll make the frictions disappear – working software shipped into the customer's environment in days, not quarters – and you'll sit next to the people using it and watch the three‐hour task become three minutes. The brief, in four words: find friction, drive value.

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Nobody hands you a spec; finding what's worth building is the job. You'll surface the use cases that are both valuable and critical, stand‐up proofs of concept fast, and let impact decide – the winners move into production, with the rest of Kinetic IT behind you.

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These are senior, high‐ownership roles: autonomy, ownership, and exposure.

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Mandate – Work Scope

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- Discovering and framing high‐value AI use cases from inside the operation – living the customer's day, working with their stakeholders from frontline operators to executives, and choosing what's worth building.
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- Building AI‐enabled systems end‐to‐end – agentic systems, RAG, automation workflows, APIs and integrations – using frontier models across Azure, AWS and Google Cloud, deployed into whatever stack the customer already runs. No tech religion: the tech serves the outcome – never the other way around.
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- Prototyping, testing and iterating quickly, then hardening what proves value – balancing security, reliability, usability, cost and speed to value throughout.
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- Productising what you learn – driving adoption (training teams, reshaping workflows around the new capability), then generalising what worked into reusable patterns, accelerators and platform capability – so value delivered at one customer becomes value delivered at scale.
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You can read more and interact with our website dedicated to this work at https://forward-deployed-engineer.ai

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WEIGH THIS HONESTLY BEFORE APPLYING

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Travel is real and national. Roughly a week at a time on site with your account, multiple times a quarter, more around go‐lives – wherever the customer's operation runs. When you're not with your customer, there's real flexibility – we care about the value you drive, not where you sit.

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Zero to one in days. Discovery to first working demo in days, not quarters. Production software in the customer's environment – their data, their security review, their constraints. Everyone can see whether it's moving.

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The outcome is yours. You own the outcome at the account end‐to‐end – from discovery through build, production, and adoption. You'll be backed by platform, security, account and leadership support, but you'll own the outcome from discovery through build, production and adoption.

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Trust is the asset. Kinetic IT has spent twenty‐six years earning trust inside its customers' operations. Everything we ship must enhance that trust – never compromise it. You'll earn your own the same way it was built: by delivering, reliably, inside someone else's critical environment.

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KEEN TO BE CONSIDERED?

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- Strong software engineering fundamentals: you can architect, build and ship production systems alone, across the stack, in unfamiliar environments. We default to TypeScript, React, and Node to move fast – and we meet customers wherever they already run: Python, C#, Java, .NET. Comfort in enterprise stacks like Microsoft and ServiceNow is a big plus.
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- Hands‐on depth with modern AI – LLMs, agents, retrieval, evals – and the judgement to tell the thing that demos well from the thing that actually works in production.
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- Value‐first judgement – no tech religion. You're genuinely excited by the frontier and fluent in the latest tooling – and just as happy solving the problem with something vanilla, or in a stack that wasn't your first choice, when that delivers the customer's outcome fastest.
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- Evidence of shipped outcomes under ambiguity. Not projects – outcomes: something that worked, that mattered to someone, that you drove against resistance.
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- An instinct for productisation. You spot the reusable capability behind the specific fix, and you build so the next deployment is faster than the last.
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- Confidence in customer‐facing communication: you can support discovery, run workshops, explain technical options, hold a room of senior executives and earn trust with frontline operators – in the same day. Genuine, not salesy.
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- A good understanding of enterprise data, identity, security and governance considerations, including secure data access, privacy, observability, guardrails and human‐in‐the‐loop controls.
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About Kinetic IT

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AI Engineering & Platforms is a newly formed division within Kinetic IT, working in partnership with our strategy, change management, commercial and account teams. The division looks at everything through one lens – customer value: value first, value fast, value at scale – with frontier AI and serious engineering behind it, never in front of it.

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- Value first: we start with the customer problem, not the technology. Every build is judged by the outcome it delivers – cycle time reduced, backlog cleared, cost removed, risk lowered or hours returned to frontline teams.
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- Value fast: FDEs embed at one customer, find the problem that matters and build a working solution into their environment – narrow, secure, observable and useful first, hardened next.
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- Value at scale: what generalises becomes shared platform capability, so value delivered for one customer becomes faster, stronger and more repeatable for the next.
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How to Apply

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- Proof you build: GitHub, a product, a demo, an architecture note, a shipped system – or an anonymised artefact if your work is confidential.
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- One outcome story (half a page): what was broken, who it hurt, the resistance you faced, what you shipped, what changed for the people using it, and what number moved. Specifics over polish.
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Apply with the links above or deviate via our website: https://forward-deployed-engineer.ai

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You can learn more about our culture and crew online at https://kineticit.com.au/work-with-us/careers-at-kit/.

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📌 Forward Deployed Engineer (Canberra)
🏢 Kinetic IT
📍 Canberra