Job Description

Make a lasting impact in a values-driven organisation supporting diverse communities

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MiCare is a not-for-profit organisation that exists to enable people from diverse backgrounds to lead dignified and meaningful lives. We offer aged care, home care, retirement living and migrant support services, with a strong focus on culturally appropriate care and community connection.

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With teams located across Victoria and Queensland, we embrace diversity in both our workforce and the communities we support. At MiCare, you'll join a compassionate, dedicated group of people working to deliver real impact every day.

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The Role

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Key Result Areas

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- Coordinating services to elders in their home, employing a 'client needs' mentality.
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- Coordinate the delivery of in-home services to elders living at home according to stakeholder requirements, quality standards and program guidelines.
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- First point of contact for clients for service arrangements.
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- Representing MiCare externally to engage different stakeholders.
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- Manage and facilitate the transfer of information across all stakeholders efficiently.
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- Support Personal Care Assistants in the delivery of services.
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What We're Looking For

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Qualifications

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- A qualification relevant to the role and function of this position such as a certificate III in Business Administration, Aged Care.
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Experience

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Demonstrated knowledge of Microsoft suite of programs including high level experience in Excel, Word and Outlook and rostering programs.

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High level administration skills, including data entry, and computer operations.

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Knowledge of the Home Care Standards and compliance.

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Working understanding of Occupational Health and Safety requirements.

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Working knowledge of employment Awards and EBAs relevant to Direct Care staff.

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Understanding of the ageing process.

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Previous experience in rostering and coordinating, preferably in Aged Care services environment.

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Experience with Client Management Systems, such as AlayaCare.

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Previous experience with general office duties and inbound calls.

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Essential skills

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The ability to work in a culturally sensitive manner within an ethno-specific environment.

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A preparedness to work to the 10 principles of the Eden Alternative philosophy.

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Self-motivated with a flexible, caring and patient attitude.

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Strong knowledge of community aged care.

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Experience in rostering and coordinating, preferable in Home Care services environment.

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Highly developed analytical and problem solving skills and an ability to make decisions based on sound information.

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Eye for detail and very high standards of accuracy.

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Ability to work well with others and be a participative and supportive team member.

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Ability to accept direction and provide timely and constructive reporting.

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Ability to work with minimal supervision.

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Why MiCare?

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- Save on tax with generous salary packaging perks — novated leasing, general living expenses, meal entertainment, holiday accommodation and venue hire.
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- Enjoy exclusive perks via our employee wellness portal — access to amazing discounts on everyday items.
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- Achieve true work life balance — hybrid working between home and primary office location (Kilsyth or Carrum Downs).
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- Act as a change agent — drive real transformation in a purpose-led organisation.
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- Be part of a multicultural, values-led team making a real difference in the community.
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- Grow with us — access professional development in a supportive, collaborative environment.
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To be considered for this role you must be an Australian or New Zealand Citizen or permanent resident. The successful applicant must satisfactorily complete all pre-employment checks, including National Police Check.

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Applications close 5:00pm, 28 July 2026

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MiCare is handling this recruitment independently and is not engaging agency support at this stage.

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📌 Service Coordinator (City of Kingston)
🏢 MiCare
📍 City of Kingston