Job Description

Family Health Clinics Melbourne - Malvern VIC

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Medical Receptionist (Experienced) - Family Health Clinic Malvern | Private General Practice | Malvern

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Casual | Malvern | Immediate Start

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Please note: This position is intended for experienced General Practice Medical Receptionists. Applications from candidates without at least three years' experience working in a GP clinic are unlikely to be considered.

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At Family Health Clinic Malvern, we believe the patient experience begins well before they see their doctor.

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Our reception team plays an essential role in creating a calm, organised and welcoming environment where patients feel respected, supported and cared for from the moment they contact the clinic.

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We are seeking an experienced Medical Receptionist who understands the pace and complexity of general practice and takes pride in delivering exceptional service to patients while supporting a cooperative clinical team.

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This is an opportunity to join a growing private practice where professionalism, teamwork and long-term relationships are valued.

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About the Role

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As a key member of our administration team, you will work closely with our doctors, nurses and Practice Manager to help ensure the clinic operates smoothly each day.

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You will be trusted to manage competing priorities, communicate confidently with patients and contribute to the day-to-day coordination of a busy private general practice.

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We are looking for someone who has:

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- A minimum of three years' experience working as a Medical Receptionist in General Practice
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- A sound understanding of the day-to-day workflow within a GP clinic
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- Excellent communication and interpersonal skills with patients, doctors and colleagues
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- Confidence managing appointment bookings, patient enquiries and a busy reception environment
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- Experience triaging telephone calls, emails and clinical correspondence appropriately
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- A strong understanding of Medicare billing and private billing processes
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- The ability to support the Practice Manager with the daily coordination of clinic operations
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- Flexibility to work across the clinic's operating hours when required
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Essential Experience

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Applicants should have practical experience using:

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- Best Practice
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- HotDoc
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- Cubiko
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- Microsoft Office
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- HotDoc
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- Tyro
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What You'll Find Here

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We know experienced medical receptionists are the backbone of a well‐run general practice.

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You'll be joining a team that values your knowledge, respects your contribution and provides an environment where you can continue to develop professionally.

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We offer:

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- A supportive and experienced clinical and administration team
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- Opportunities for professional growth and ongoing learning
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- Career development opportunities for the right candidate
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- Competitive remuneration based on experience and contribution
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- A modern private medical practice with established systems and technology
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- The opportunity to become a valued long‐term member of a growing clinic
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Who Will Enjoy This Role

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This position is ideal for someone who enjoys working in general practice, genuinely cares about patients and takes satisfaction in keeping a busy clinic organised and running smoothly.

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If you are looking for a workplace where your experience is recognised, your ideas are welcomed and you can build a long‐term career, we would love to hear from you.

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📌 Medical Receptionist (Williamstown)
🏢 Family Health Clinics Melbourne
📍 Williamstown