Job Description

Add expected salary to your profile for insights

n

Lead the performance, culture, and patient experience of a premium orthodontic practice, balancing exceptional patient care with strong commercial outcomes.

n

Smiles for Life located in Caulfield, is a purpose-built practice designed around comfort, efficiency and an exceptional patient experience. You'll be joining a friendly, supportive team that genuinely enjoys what they do - where every patient interaction is warm, professional, and seamless.

n

Backed by Smile Partners, a network of over 40 orthodontic practices across Australia and New Zealand, this opportunity welcomes you to step into a leadership role with real impact and future growth potential.

n

We're looking for a commercially minded leader to drive performance, lead a high-performing team, and help shape the next phase of the practice's success.

n

What you'll be responsible for:

n

n
- Build, lead, and sustain a high-performing team culture that drives accountability, engagement, and patient outcomes
n
- With support from your Regional Manager, own practice performance, including revenue growth, cost control, and operational efficiency
n
- In partnership with your Orthodontist, lead the day-to-day operations of the practice, ensuring efficiency and an exceptional patient experience
n
- Partner with Smile Partners leadership to implement strategic initiatives and optimise performance
n
- Take local ownership of the patient journey, ensuring strong lead management, conversion, and overall satisfaction
n
- Manage people and performance, including rostering, development, and engagement
n
- Ensure compliance and clinical standards are consistently met
n

n

What success looks like:

n

n




- A high-performing, engaged team with strong retention and accountability
n
- Consistently strong patient experience and conversion outcomes
n
- A well-run practice meeting or exceeding targets
n
- Strong alignment between clinical and operational leadership
n
- Continuous improvement in systems, efficiency, and performance
n

n

What you'll bring:

n

n
- Proven ability to operate with autonomy while aligning to broader organisational strategy
n
- Ability to identify performance opportunities and proactively problem solve using the Smile Partners suite of resources and support
n
- Strong commercial acumen with experience managing budgets, targets, and performance metrics
n
- A confident people leader who can coach, influence, and drive accountability
n
- Ability to balance people, operations, and financial outcomes
n
- Comfortable working with senior stakeholders and driving change
n

n

What we offer

n

No orthodontic experience required. We provide training and ongoing support from an experienced team

n

n
- A supportive, high-performing team environment within a growing network
n
- Opportunity to develop within a multi-site leadership structure
n
- Market-competitive salary + performance-based bonus
n
- Access to employee benefits, including retail discounts and novated car leasing
n
- Professional development and networking opportunities
n
- Employee Assistance Program for your wellbeing
n

n

Why join Smile Partners?

n

You'll be part of a connected network that values collaboration, growth, and exceptional patient care. We invest in our people, celebrate wins, and create an environment where you can build a meaningful and rewarding career.

#J-18808-Ljbffr

📌 Practice Manager (Victoria)
🏢 @
📍 Victoria