Job Description

Account manager | Hybrid | Visit manufacturing sites in Sydney | Drive customer satisfaction, strengthen client relationships | Global chemicals co.

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Visit NSW clients alongside field techs to maintain strong relationships

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Handle client enquiries, ensure quality service delivery

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Coordinate technicians, track service, and resolve issues

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About the company/role:

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- Seeking a dynamic account manager to support growth, build solid client relationships.
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- Visiting clients across Sydney, global company alongside service technicians.
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- A global provider of water and hygiene solutions, across a range of industries including food, healthcare, hospitality, and manufacturing.
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- Initially an ongoing contract role, with a view to permanency
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- Ideal for a move on from the lab or field service, into account management
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Account manager | Hybrid | Visit manufacturing sites in Sydney | Drive customer satisfaction, strengthen client relationships | Global chemicals co.

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Visit NSW clients alongside field techs to maintain strong relationships

n

Handle client enquiries, ensure quality service delivery

n

Coordinate technicians, track service, and resolve issues

n

About the company/role:

n

n
- Seeking a dynamic account manager to support growth, build strong client relationships.
n
- Visiting clients across Sydney, global company alongside service technicians.
n
- A global provider of water and hygiene solutions, across a range of industries including food, healthcare, hospitality, and manufacturing.
n
- Initially an ongoing contract role, with a view to permanency
n
- Ideal for a move on from the lab or field service, into account management
n

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Key Responsibilities:

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- Support the account management of a portfolio of NSW industrial manufacturing clients, helping maintain strong day to day relationships
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- 70% out on the road visiting clients across Sydney/NSW (no overnights) with field service technicians
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- 30% WFH/hybrid acting as a key point of contact for customer queries.
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- Check in regularly with clients to make sure services are running smoothly and expectations are being met
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- Liaise with field service technicians to confirm scheduled work has been completed and follow up on any outstanding tasks
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- Assist with coordinating service visits based on client needs and operational requirements
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- Keep internal systems up to date with service activity, client notes, and any follow up actions
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- Help resolve customer issues or concerns, escalating where needed and ensuring a positive outcome
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- Identify any opportunities to improve service quality or add value for existing clients
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- Support account reviews by gathering information on service performance and client feedback
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- Be a back up to field service technicians when needed. Some mechanical aptitude ideal.
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Skills/experience:

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- Qualifications in Science, engineering, or related field
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- Drivers licence, full work rights.
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- Flexibility and availability to spend 3-4 days on the road.
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- Proven experience in customer service or sales/acct management, ideally in chemical/ related industries
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- Knowledge of waste water industry/manufacturing well regarded.
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- Ideal to have previous experience within scientific field service environments
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- Strong communication, negotiation, and organisational skills
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- Proven ability to manage multiple priorities
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- A natural communicator who thrives on building relationships
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Culture/Benefits:

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- This is a full time, contract role initally with a view to becoming permanent after a set period.
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- The role combines travel and hybrid WFH.
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- Hourly rate of $44-50p/hr super, depending on experience (includes casual loading).
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