Job Description

About ACOR

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ACOR is a national, employee-owned consulting firm, offering integrated engineering services across multiple sectors. We deliver complex, multi-discipline projects alongside niche assignments, always placing our clients' success at the centre of everything we do.

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We are proud of our inclusive and high-performing culture, where our people are recognised for living our values of excellence, passion, caring, integrity, collaboration and courage.

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About the Role

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We're looking for an experienced hospitality, guest experience or workplace leader to establish and lead ACOR's national Workplace Experience function.

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This is an exciting opportunity to shape how more than 500 employees experience their workplace every day. You'll lead a team of Workplace Experience Officers across Australia, helping them create welcoming, engaging and high-performing office environments while partnering with Area Leaders to bring each office's culture and identity to life.

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This role is ideal for someone who has built their career creating exceptional customer or employee experiences and is ready to step into a national leadership role with the stability of a Monday to Friday corporate environment.

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Reporting to the Operations Manager, you'll coach and develop your team, establish consistent service standards, support workplace initiatives and drive continuous improvement across ACOR's offices.

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Responsibilities

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- Lead, coach and develop a national team of Workplace Experience Officers.
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- Partner with Area Leaders to understand local priorities and support office culture, engagement and employee experience.
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- Establish consistent workplace experience, hospitality and office presentation standards across the business.
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- Develop team capability through coaching, mentoring and regular feedback.
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- Support workplace projects, office improvements and business change initiatives.
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- Identify opportunities to improve employee experience and workplace operations.
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- Work closely with the National Administration Manager to ensure seamless support across both functions.
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- Celebrate success by promoting employee achievements, project milestones and office initiatives.
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- Foster a culture of service excellence, hospitality and continuous improvement.
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About You

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You're passionate about creating great experiences and helping others succeed.

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You may have built your career in hospitality, hotels, premium customer service, workplace experience, facilities, events, aviation, corporate concierge or another service-focused industry and are looking for an opportunity to apply those skills in a leadership role.

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You'll also bring

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- Experience leading, coaching or mentoring teams.
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- Strong stakeholder management and relationship-building skills.
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- A passion for customer service and creating engaging experiences.
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- The ability to influence,



build trust and work collaboratively across multiple offices.
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- Excellent organisational skills and a continuous improvement mindset.
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- Confidence working autonomously while leading a geographically dispersed team.
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Experience leading workplace experience, hospitality or customer service functions across multiple locations will be highly regarded.

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Why ACOR?

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- Lead and shape a newly established national Workplace Experience function.
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- Build a culture centred on hospitality, service and employee experience.
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- Monday to Friday office hours with no shift work.
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- Opportunity to influence leaders and make a visible impact across the business.
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- Join a team-oriented, values-driven organisation with genuine career development opportunities.
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- 100% employee-owned company with pathways to ownership.
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- $100-$120K
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If you're someone who believes great workplaces don't happen by chance and enjoys helping people thrive, we'd love to hear from you.

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ACOR is passionate about creating a sustainable company that nurtures its people and provides career opportunities for advancement. We are committed to creating a diverse and inclusive environment as an equal opportunities employer and promote a workplace culture that is inclusive, safe and respectful.

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We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds that value diversity of thought and experience.

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Please note that ACOR does not accept unsolicited resumes from recruitment agencies.

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📌 National Workplace Experience Manager (New South Wales)
🏢 Acor Consultants
📍 New South Wales