Job Description

Looking to step into a fast-paced leadership role where no two days are the same? Join a global leader in the car rental industry and take the wheel as a Duty Manager at our Melbourne branches.

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About the Role

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As a Duty Manager, you'll oversee the day-to-day operations of a busy rental location—managing staff across multiple functions including the front counter, vehicle preparation (wash bay), and fleet movement. You'll lead by example, ensuring seamless customer service, smooth logistics, and a motivated team environment.

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This is a hands‐on leadership role, perfect for someone who thrives in a dynamic setting and enjoys guiding a team while jumping in to support wherever needed.

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Key Responsibilities

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- Lead and support staff across the counter, wash bay, and vehicle transport areas
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- Coach and mentor front-line team members to deliver excellent customer service and hit sales targets
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- Ensure vehicle readiness, including cleanliness, presentation, and roadworthiness
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- Oversee day-to-day operations, including staffing, rostering, and workflow coordination
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- Assist customers directly at the counter when needed—setting the tone for exceptional service
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- Drive a high-performance culture, resolving issues, and supporting other branches
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- Contribute to hitting targets,



and promoting and selling Avis/Budget products
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- Cleaning and driving of vehicles is required
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- Keeping records of customer interactions, processing customer accounts, filing documents regarding rental agreements.
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What We're Looking For

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- Applicantsmusthold a current driver's license.
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- Previous experience in a supervisory or team leader role is preferred (ideally in retail, hospitality, logistics, or rentals)
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- Robust people management and communication skills
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- A flexible, can-do attitude and ability to manage multiple priorities
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- Knowledge of customer service, sales techniques, and Workplace Health & Safety
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- Availability to work a rotating roster, including weekends and public holidays
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- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
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- Ability to multi-task, monitor and organise business demands on daily basis.
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- Flexible approach to multiple assigned work
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- Work a rotating roster that includes alternate weekends and Public Holidays.
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- Previous experience in the car rental industry
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If you're ready to take the next step in your leadership career and want to be part of a globally trusted brand, we'd love to hear from you!

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📌 Duty Manager - Car Rental (Victoria)
🏢 Budget Rent a Car
📍 Victoria