Front Office Supervisor | Full Time | InterContinental Melbourne The Rialto

At InterContinental Melbourne The Rialto , we're not just a hotel, we're an icon of luxury and a beacon of sophistication in the heart of Melbourne. As part of the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental® brand, inspired by decades of international know-how and rich local insights.

Our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for guests seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to deliver personal and enriching experiences.

If you'd like to embrace a wider world of experiences and opportunities, we'd love to welcome you to our Front Office team.

At InterContinental Melbourne The Rialto , we're not just a hotel, we're an icon of luxury and a beacon of sophistication in the heart of Melbourne. As part of the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental® brand, inspired by decades of international know-how and rich local insights.

Our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for guests seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every chance to deliver personal and enriching experiences.

If you'd like to embrace a wider world of experiences and opportunities, we'd love to welcome you to our Front Office team.

Your Day to Day

As a Front Office Supervisor , you'll be responsible for the operational efficiency of all Front Office areas during your shift and the delivery of exceptional guest experiences.

- Conduct shift briefings to ensure hotel activities, arrivals, departures,



VIP guests, and operational requirements are communicated effectively
- Supervise Front Office operations during assigned shifts to ensure smooth and efficient service delivery
- Deliver exceptional guest service and ensure guest satisfaction remains the highest priority at all times
- Ensure IHG One Rewards members, return guests, and VIPs are recognised and provided with personalised service
- Support the training, coaching, and development of Front Office colleagues to maintain high service standards
- Handle guest requests, concerns, and complaints professionally, resolving issues promptly and effectively
- Support cash handling, banking, cashiering, and financial control procedures in accordance with hotel policies
- Manage irregular payment situations and ensure compliance with hotel credit and payment procedures
- Guide team members on cash security procedures and financial processes
- Assist with debtor control and account administration as required
- Maintain accurate guest records and profiles to support personalised service delivery
- Ensure information relating to hotel facilities, services, and local events is current and readily available
- Coordinate and supervise group arrivals, departures, and room allocations
- Compile occupancy statistics and prepare operational reports as required
- Monitor Front Office systems and procedures to ensure efficiency and compliance with brand standards




- Establish and maintain effective working relationships with colleagues and departments across the hotel
- Support the Front Office leadership team with departmental projects and continuous improvement initiatives
- Complete ad-hoc duties as required to support the successful operation of the hotel

What We Need From You

- Previous experience in a Front Office, Guest Services, or Hotel Operations role
- Demonstrated leadership or supervisory experience within a hotel environment is highly regarded
- A passion for hospitality and delivering exceptional guest experiences
- Strong verbal and written communication skills
- Ability to interact confidently and professionally with guests, colleagues, and external stakeholders
- Excellent problem-solving, organisational, and decision-making abilities
- Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment
- Sound understanding of Front Office operations, procedures, and guest service standards
- Experience using hotel property management systems is highly regarded
- Proven ability to motivate, coach, and develop team members
- Flexibility to work a rotating roster, including evenings, weekends, overnight shifts, and public holidays
- Must have the legal right to live and work in Australia

What We Offer

- Paid Birthday Leave
- Enhanced parental leave program
- Proactive paid wellness and mental health days
- Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
- An immense colleague discounts platform for all your favourite brands and retailers
- Ongoing learning and development opportunities to support your career growth within IHG
- Transfer of entitlements as you move and grow within the IHG family

We are proud to be InterContinental Melbourne The Rialto and proud to be IHG , and we know you will be too.

#J-18808-Ljbffr

📌 Front Office Supervisor | Full Time | InterContinental Melbourne The Rialto
🏢 IHG Hotels & Resorts
📍 Melbourne