An exciting opportunity exists for an experienced Service Advisor to join our growing team. You’ll play a key role in delivering an exceptional customer experience and acting as a trusted link between our customers and the workshop team ensuring every vehicle’s service journey is managed with professionalism, care and clear communication.

About Us:

Geelong Motors is an award-winning dealership representing two leading automotive brands, Mercedes-Benz and BYD . Our business encompasses new and used vehicle sales, servicing, and parts to deliver an outstanding experience for every customer.

About the Role:

- Welcoming customers and providing a professional, friendly and personalised service experience
- Booking and coordinating vehicle servicing and repairs
- Preparing accurate repair orders, estimates and invoices
- Clearly explaining servicing, repair requirements and technical information to customers
- Proactively managing customer expectations around costs, timing and vehicle requirements
- Keeping customers informed throughout the service and repair process
- Ensuring repair orders and customer records are accurate and completed promptly




- Managing multiple customer requirements while maintaining a high level of attention to detail

Skills and Experience:

- Previous experience in a Service Advisor role (dealership experience is highly desired)
- A strong understanding of vehicle servicing and repair processes
- Excellent verbal and written communication skills
- The ability to confidently explain technical information in a clear and customer-friendly way
- Strong organisational and time-management skills
- The ability to manage competing priorities in a fast-paced environment
- A skilled presentation and positive, approachable manner
- Strong computer skills and the ability to quickly learn new systems
- A genuine willingness to continue developing your product and technical knowledge

What We Offer:

- Ongoing training and support to enhance your skills and knowledge
- A supportive and collaborative team environment
- The opportunity to work with both Mercedes-Benz and BYD

Requirements:

- Australian working rights
- A current and valid Australian Driver’s Licence

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📌 Service Advisor (Geelong)
🏢 Geelong Motors
📍 Geelong