Number of Positions Available: 1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Support Worker – Homelessness

Alice Springs, NT Full-time, Permanent, SCHADS Level 3

Why this role matters

The Alice Springs Hub is a place where people come to feel safe, respected and welcomed without judgement. Many who visit are navigating homelessness, financial hardship, substance use, mental health challenges or deep social disconnection. Your presence helps create a space where people can pause, breathe and reconnect with a sense of dignity. Every conversation, every moment of support and every act of kindness that contributes to someone feeling valued, seen and empowered.

About the role

As a Support Worker, you will be part of the daily rhythm of the Hub. You will greet participants with warmth, offer practical support and help them connect with services that can make a genuine difference in their lives. Working alongside Case Managers, you will provide brief interventions, one on one support and simple activities that build routine, wellbeing and social connection. You will also help keep the Hub running smoothly by assisting with light meals, maintaining a clean and respectful environment and contributing to a space where people feel safe, calm and supported. A key part of this role is relationship building, especially with Aboriginal and Torres Strait Islander community members who may have experienced trauma, institutionalisation or long periods of disconnection. Your ability to listen deeply, show respect and create culturally safe interactions will shape how people experience the Hub and how they feel when they walk through the door.

This full-time role reports to the Team Leader, with pay in line with SCHADS Level 3.

How you will make an impact

- Supporting Case Managers to walk alongside participants facing complex life challenges
- Helping create a Hub environment that feels secure, calm and welcoming
- Offering brief interventions and one on one support when people need it most
- Facilitating simple activities that promote wellbeing, routine and social connection
- Supporting participants to access services, identification, income pathways and essential supports




- Working with TSA programs, external providers and community partners to ensure coordinated care
- Following TSA WHS practices including conflict resolution and anti-discrimination
- Contributing to a positive and supportive team culture
- Participating in staff meetings and training
- Contributing to the overall impact of the site, including the Waterhole, by helping maintain a safe, clean, welcoming and culturally respectful setting during peak periods

What you will bring

- Experience in homelessness services, crisis support, community-based case work or similar social services environments
- Initiative, self-motivation and a genuine desire to help others
- Experience working with people who may not have English as a first language
- Knowledge of local Aboriginal communities and culture
- Strong communication and relationship building skills
- The ability to work respectfully with people from all backgrounds
- Reliability, integrity and alignment with TSA values
- Cert IV in Community Services (desirable)
- NT Working with Children check

What we offer

- $44.54 – $47.76 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging
- SCHADS Level 3 – Above Award conditions (up to 10%)
- Remote Area Housing Benefit (up to $31,800 tax free)
- Entertainment Benefit (up to $2,650 tax free)
- Generous paid parental leave (12 weeks for primary carers)
- Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave to experience other TSA programs
- Flexible working arrangements
- Access to EAP and wellbeing initiatives
- Ongoing training and development
- A meaningful career where your work creates real impact in the community

Equal Opportunity & Diversity

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.



The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice. When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

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📌 Support Worker – Homelessness (Alice Springs)
🏢 The Salvation Army
📍 Alice Springs