International Hotel Services – Sydney CBD NSW

Are you a hospitality leader who thrives in a fast-paced environment and takes pride in delivering exceptional guest experiences? At IHS, we're looking for an experienced Housekeeping Site Manager to lead our hotel services team, maintain high operational standards, and build strong partnerships within a premium hotel environment. If you enjoy leading people, solving problems, and creating outstanding results, we'd love to hear from you.

About the Role

As a Site Manager at IHS, you’ll be responsible for the day-to-day delivery of housekeeping and public area services within a premium hotel site in Sydney.

You’ll lead and support a team of supervisors, team leaders, and attendants to ensure high service standards, efficient operations, and a positive client experience.

Reporting to the Operations Manager, you’ll play a key role in overseeing site performance, supporting team capability, maintaining quality and safety standards, and building strong relationships with hotel stakeholders.

Key Responsibilities

- Managing day-to-day housekeeping and public area operations within the hotel
- Leading, coaching, and supporting Supervisors, Team Leaders, and Attendants
- Supporting recruitment, onboarding, and training of site team members
- Maintaining robust relationships with hotel management and key stakeholders
- Monitoring service standards and responding to operational issues




- Conducting quality inspections and service audits across guest rooms and public areas
- Managing rosters, labour allocation, and daily operational reporting
- Ensuring compliance with WHS, hygiene, and infection control standards
- Supporting continuous improvement initiatives and operational best practices

About You

- 2–4 years’ experience in hotel housekeeping, facilities, or hospitality operations
- Experience leading or supervising operational teams
- Background in 4- or 5-star hotel environments highly regarded
- Strong organisational and people leadership skills
- Good understanding of WHS and hygiene compliance standards
- Confident with rostering systems, reporting, and digital tools
- Strong communication and problem-solving abilities

Why Join IHS?

At IHS , we’re proud to work with some of Australia’s top accommodation providers. They choose us because of our exceptional service delivery — made possible by our people.

You’ll join a passionate and growing team that values every individual’s contribution, invests in capability and career development, and recognises the effort our teams put in every day.

We work within the hospitality industry where people, relationships, and keeping your commitments matters.

IHS is part of the Bayton Group, providing greater job security and further career opportunities.

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📌 Housekeeping Site Manager (City of Sydney)
🏢 International Hotel Services
📍 City of Sydney