Founded in 1860, Dowell Windows has been in the building industry for over 165 years in the window manufacturing business. We are proudly Australian owned and operated and continue to strengthen in the residential market. Our goal is to provide sustainable windows to our clients in the building industry at the highest standard.

At Dowell, our values -Care, Resilience, Integrity, Collaboration, and Excellence - are essential in guiding our decision-making, actions and the leadership behaviours we want to encourage.

About the Role:

We have an exciting opportunity for an organised and proactive Operations Support professional to join our team in Smithfield. Reporting to the Manufacturing Manager, you will play a key role in supporting continuous improvement initiatives across the site, while providing operational support across business systems, scheduling, service, and day-to-day manufacturing activities.

This role is ideal for someone with experience in a manufacturing or operational environment who enjoys problem-solving, supporting teams, and driving process improvements.

What We Offer:

Competitive Salary and Flexible Work Environment

Dowell Product Discounts

Ongoing Training and Support

Career Growth and Development Opportunities

Health and Wellness Programs

Employee Recognition Programs - Dowell Values Awards, Service Awards

Your key responsibilities will include, but are not limited to:

Assist with coordinating continuous improvement initiatives and documenting improved processes and procedures.





Work closely with site leaders and teams to identify inefficiencies and support practical operational improvements.

Maintain data accuracy and support operational reporting and KPI tracking.

Act as a key point of contact for operational issues, ensuring timely follow-up and resolution.

Support Oracle and business systems by assisting users, troubleshooting issues, and escalating where required.

Provide day-to-day operational support across manufacturing, scheduling, service, and administration functions.

Coordinate and maintain operational documentation, records, and administrative requirements.

Provide back-up support to Scheduling and Service teams during leave periods, peak workloads, and operational disruptions.

Support safety processes through the coordination of documentation, actions, and compliance activities.

What We’re Looking For:

2+ years’ experience in an Operations Support or similar role

Exposure to manufacturing, construction, glazing, or operational environments

Proficient in Microsoft Office (Word, Excel, Outlook)

Experience supporting ERP or business systems, preferably Oracle

Knowledge of site safety processes, compliance documentation, or safety administration

Strong organisational and problem-solving skills with the ability to manage competing priorities

Excellent communication and stakeholder management skills

High attention to detail and robust problem-solving abilities

A positive, collaborative, and customer-focused approach

For more information, visit our website:

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📌 Operations Support (City of Sydney)
🏢 Dowell Windows
📍 City of Sydney