Online Retail Customer Service (Permanent Full Time)

We are a leading E-Commerce company in Australia. Our mission is to provide the best shopping experience for our online customers. We are a quick growing business and expanding into different online opportunities. We partnered with many world famous brands and are looking to maintain our leader position as well as taking anychallenges on the path to success.

Tasks & responsibilities

Inbound and Outbound Customer Calls on Retail Sales and Support Enquiries.

Help Customers to follow up on tracking their order deliveries.

Deal with Customer Email enquiries.

Understand the customer's needs and able to assist them in a good phone manners.

Support other administrative tasks.

Coordinating with various internal teams and Warehouses

Other Ad-hoc tasks as required.

Qualifications & experience





Have previous Retail Customer Service experiences

Excellent verbal and written communication skills

competent in computer skills and have basic technology knowledge

Great team player

Willing to learn and improve with the company

Experience in E-commerce Company is a plus but not necessary

Great working hours, no shifts! Mon-Fri office hours

Great location (walking distance from train station)

We are a growing business. Get different opportunities and progress within the company.

Work for one of the leading E-Commerce Company in Australia

Train by our experienced Customer Service Supervisors

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📌 Online Retail Customer Service (Permanent Full Time) (Cumberland City Council)
🏢 seek.com.au
📍 Cumberland City Council