360HR Solutions is proud to be partnering with a globally recognised industrial organisation that supplies specialised products and technical solutions to customers across a diverse range of industrial sectors. With a strong commitment to quality, exceptional customer service and operational excellence, our client values collaboration and continuous improvement.
About the Role
As a Customer Service Officer, you’ll play a key role in ensuring a smooth customer experience from order through to delivery. You’ll build strong customer relationships and work closely with internal teams to coordinate orders, resolve enquiries and keep things moving. This varied role would suit someone with experience in customer service, administration, sales support or order coordination who enjoys a rapid-paced, collaborative environment.
Responsibilities
- Manage customer orders from initial enquiry through to delivery, ensuring accuracy, timely communication and a seamless customer experience.
- Develop strong customer relationships, responding to enquiries and resolving issues in a professional and timely manner.
- Partner with internal teams to coordinate product availability, delivery requirements and customer expectations.
- Utilise ERP and CRM systems to process orders and maintain accurate customer and transactional information.
- Support the broader commercial team with reporting, administration and customer-related activities.
- Contribute to continuous improvement initiatives that enhance service delivery, processes and the overall customer experience.
You
You'll be organised, customer-focused and enjoy building strong relationships. With excellent communication skills and a proactive approach, you'll be confident managing competing priorities, solving problems and working collaboratively to deliver exceptional service.
- Previous experience in customer service, order management or commercial operations.
- Experience using ERP and CRM systems.
- Excellent communication and stakeholder management skills.
- High attention to detail with strong organisational and time management abilities.
- A proactive approach to problem-solving and continuous improvement.
Additional information
- Permanent Full-Time Opportunity in Wollongong
- Global Industrial Organisation
- Customer Service & Order Coordination
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📌 Customer Service Officer - Sourcing (City of Wollongong)
🏢 360HR
📍 City of Wollongong
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