Join Wide Bay Mental Health and Specialised Services as a Security Officer (Ambassador) and play a vital role in maintaining a safe, welcoming and supportive environment for patients, visitors and staff. Working within the Fraser Coast Acute Mental Health Inpatient Unit, you’ll use strong communication, interpersonal and de-escalation skills to promote safety, respect and positive interactions in a specialised healthcare setting. If you’re looking for a role where you can make a genuine difference and be part of a supportive team, we’d love to hear from you.

Take a chance, progress your career and discover all that the Wide Bay has to offer.

Your opportunity:

- The Ambassador is a non-traditional security role that provides a patient focused liaison role within the Fraser Coast Acute Mental Health Inpatient Unit. The role is part of the multidisciplinary inpatient team and is managed by the Nurse Unit Manager.
- This role is focused on the pro-active engagement of patients and visitors to improve the experience of care and to prevent and/or reduce aggressive incidents by employing appropriate verbal de-escalation and intervention strategies through people focused, trauma informed, respectful, empathetic and supportive interactions aimed at promoting a safe environment and the provision of high-quality patient focused safety and security related care.
- The Ambassador's role is characterised by respectful, non-judgemental, trauma informed, supportive and people focused interactions.

Casual Positions Available





Find out more in the Role Description.

Our offer:

You will receive market-competitive salary rates between $44.01- $46.13 p.h., employer contribution to superannuation (up to 12.75%) (OO3) (Casual Positions Available) (Applications will remain current for 12 months). Job Ad Reference: H2608WB

Other benefits include an attractive and competitive employment package designed to support your lifestyle, wellbeing and professional growth:

- Generous employer superannuation contribution of up to 12.75%
- Access to extensive salary sacrificing options to maximise your take-home pay
- Flexible work arrangements to support work–life balance
- The opportunity to enjoy a lower cost of living while working in beautiful regional Wide Bay, with access to coastal living, strong community connections and a relaxed lifestyle

Discover Fraser Coast

TheFraser Coast, known for its diverse, natural landscapes,laid-back lifestyleand mild climate, is located just a quick 45-minute flight north of Brisbane. Thisdestinationwith a difference is the stepping off point to the World Heritage-listedK'gari (Formerly Fraser Island), the location of incrediblewhale watchingencounters and has arguably the safest family-friendly beaches in Queensland. Stroll along the Hervey Bay esplanade for alfrescocafes,shops, picnic areas, playgrounds and vibrant marina, or soak up the history and culture in the provincial city ofMaryborough.

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📌 Security Officer (Ambassador) (Hervey Bay)
🏢 Wide Bay Hospital and Health Service
📍 Hervey Bay