Job Description

Customer Service Officer | Temporary Opportunities Across Melbourne

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Location: Variety of roles across Metro Melbourne
n Rate: $37-44
n Duration: Most contracts are between 3-6 months
n Hours: Part time and full-time opportunities

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Public Sector People are currently partnering with a number of Local Government organisations across Melbourne to recruit experienced Customer Service Officers for a variety of temporary assignments.

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If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, we'd love to hear from you.

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We are seeking customer-focused professionals for a range of temporary contracts across Melbourne's councils. Assignments vary in length and offer the opportunity to make a positive impact within the community.

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Key Responsibilities

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- Respond to customer enquiries, requests and complaints via phone, email and face-to-face interactions
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- Deliver a high standard of customer service while maintaining professionalism and empathy
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- Resolve customer enquiries at first point of contact wherever possible
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- Accurately record customer interactions and requests within council systems
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- Liaise with internal departments to ensure customer enquiries are resolved efficiently
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- Handle difficult conversations with discretion and professionalism
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About You:

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- Previous experience in a contact centre and/or customer-facing role, ideally within a government environment
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- Strong verbal and written communication skills
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- Excellent problem-solving abilities and attention to detail
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- A positive, customer-first mindset
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- Robust computer skills and confidence navigating multiple systems
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Desirable Experience

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- Local Government experience
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- Exposure to systems such TechnologyOne, Authority, TRIM or similar platforms
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We look forward to hearing from you!

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📌 Customer Service Officer (Victoria)
🏢 Public Sector People
📍 Victoria