Job Description

The Company

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Our client is a leading financial services organisation with a strong reputation in the Australian asset finance market. Known for its supportive culture, structured training and commitment to delivering positive customer outcomes, this is an excellent opportunity to join a high-performing collections team on an immediate-start temporary assignment.

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Located in Macquarie Park with onsite parking and excellent public transport access, the business offers a hybrid working model following initial training (2 days in the office and 3 days working from home).

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Benefits:

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- Immediate start
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- 2-3 month temporary assignment
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- Hybrid working model (2 days onsite / 3 days WFH)
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- Macquarie Park location with onsite parking
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- Supportive leadership team
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- Structured training
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- Opportunity to further develop your financial services collections experience
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The Opportunity

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Reporting to the Collections Team Leader, you will manage an early arrears portfolio of asset finance accounts up to 30 days past due. This is a fast-paced collections environment where you'll work with customers to achieve positive outcomes while meeting service and compliance standards.

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You will be responsible for the following duties:

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- Managing an early arrears portfolio (up to 30 days past due)
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- Conducting inbound and outbound collections calls
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- Negotiating payment arrangements and resolving overdue accounts
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- Assessing customer circumstances and identifying appropriate repayment solutions
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- Liaising with internal departments to resolve customer enquiries
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- Maintaining accurate records and complying with internal policies and regulatory requirements
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- Achieving individual collections and quality KPIs
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About You

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To be successful in this opportunity, you must have experience in the following areas:

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- Previous experience working in a collections, arrears or recoveries environment
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- Exposure to asset finance, banking or financial services will be highly regarded
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- Confidence managing difficult conversations while maintaining a professional and empathetic approach
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- Strong negotiation and problem-solving skills
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- The ability to work in a KPI-driven setting
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- Immediate availability or the ability to commence at short notice
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📌 Sales & Client Service | Sydney CBD (New South Wales)
🏢 SB Recruitment
📍 New South Wales