As Club Supervisor, you will take responsibility for the Club's day-to-day operations during your shift. You will be a visible leader on the floor, supporting our teams, making decisions, managing operational issues and ensuring our members and guests receive a consistently high level of service. You will gain experience across our Gaming, Reception, Food & Beverage, Bars, functions, promotions and entertainment operations.
Key responsibilities
- Lead the Club's daily operations during your shift
- Provide direction, support and coaching to operational teams
- Manage customer enquiries, complaints and service recovery
- Ensure high standards of member and guest service
- Oversee gaming operations, cash handling and large payouts
- Monitor responsible gambling, RSA and regulatory compliance
- Manage incidents, emergencies, security and WHS matters
- Monitor staffing and make operational decisions throughout the shift
- Complete shift reports and provide clear operational handovers
- Support Club promotions, functions,
events and major trading periods
About you
- Previous supervisory or leadership experience
- Solid hospitality and customer service experience
- Confidence making decisions and managing challenging situations
- Excellent communication and people skills
- A professional and solutions-focused approach
- Strong operational awareness
- Current RSA and ARCG qualifications
- Flexibility to work a rotating roster, including nights and weekends
- A rotating 4-day, 38-hour week with a mix of day, night and weekend shifts
Perks and work conditions
- Pick up an additional shift and get paid for it
- Meal Allowance while on shift
- Ongoing training and career development
- Genuine career advancement opportunities
- A supportive leadership team focused on developing our people
St Marys Band Club is looking for a Club Supervisor to join our leadership team.
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📌 Club Supervisor (City of Sydney)
🏢 St Marys Diggers & Band Club
📍 City of Sydney
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