Eliver Family Law | Melbourne CBD and South Morang
About the role
Eliver Family Law is seeking a Legal Receptionist/Client Intake Coordinator to manage reception and current-client onboarding across our two offices.
You will be responsible for the client journey from initial enquiry through to consultation, engagement and handover to the legal team. This is a role requiring excellent judgment, organisation and communication.
Key responsibilities
- Managing telephone, email and website enquiries.
- Obtaining initial information and identifying urgent matters.
- Coordinating conflict checks and consultation calendars.
- Sending appointment information, forms and payment requests.
- Following up enquiries and maintaining accurate intake records.
- Opening new matters and coordinating onboarding documentation.
- Welcoming clients and providing general reception and administrative support.
- Liaising with lawyers and support staff across both offices.
- Helping improve the firm’s intake and administrative processes.
About you
- At least two years’ experience in legal reception, administration or client intake.
- Family law experience is strongly preferred.
- Excellent written communication and a professional telephone manner.
- Calm, empathetic and confident when dealing with clients in difficult circumstances.
- Organised, accurate and reliable with follow-through.
- Comfortable working autonomously and managing competing priorities.
- Experience with Smokeball, LEAP or a similar legal practice-management system preferred.
About us
Eliver Family Law is a growing family law practice with offices in South Morang and now Melbourne’s CBD. We advise and represent clients in parenting matters, property settlements, complex financial disputes and urgent proceedings.
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📌 Receptionist (City of Whittlesea)
🏢 Eliver Family Law
📍 City of Whittlesea
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