Job Description

Laurus Education is seeking a proactive and service-oriented Student Experience Officer to support the day-to-day operations of our campus environment and ensure a safe, welcoming and high-quality experience for students, staff and visitors in our Melbourne location.

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Reporting to the Student Experience Coordinator, this role provides frontline support to students while contributing to student engagement activities, events, communications and administrative processes that enhance the overall student experience.

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This is an excellent opportunity for a highly organised and approachable professional who enjoys supporting students, building relationships and creating inclusive and connected learning environments.

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About the Role

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The Student Experience Officer is a key point of contact for students, providing timely support and guidance across online and on-campus environments.

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The role supports a broad range of student experience activities including enquiries, events, orientation, student engagement initiatives, complaints and appeals administration, alumni activities and service improvement initiatives.

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Working collaboratively with internal teams, the Student Experience Officer helps ensure students feel supported, connected and engaged throughout their learning journey.

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Key Responsibilities

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- Provide timely and professional support to student enquiries across multiple communication channels
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- Assist students with information, guidance and referrals to appropriate support services.
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- Create a welcoming,



inclusive and student-centred experience across online and on-campus environments.
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- Support the coordination of student engagement activities, orientation programs, workshops and events.
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- Contribute to initiatives that promote student connection, participation, wellbeing and belonging.
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- Support activities that enhance the overall student journey and sense of community.
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- Assist with event planning and administration including communications, registrations, scheduling, logistics and event delivery.
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- Support student ceremonies, engagement activities and other institutional events.
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- Support student administration processes including complaints, appeals and student documentation.
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- Maintain accurate records, reporting and confidential information in line with organisational requirements.
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- Assist with timetable coordination and scheduling activities where required.
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- Support alumni communications, events and engagement initiatives that strengthen graduate relationships
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- Collaborate with internal teams to support effective student service delivery and communication.
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- Provide feedback and contribute to improvements in student experience processes and services.
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- Support initiatives that enhance student satisfaction, engagement and operational effectiveness.
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About You

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You are a highly organised and approachable professional who enjoys creating positive campus experiences and supporting operational excellence.

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You will bring:

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- Strong customer service and stakeholder engagement skills
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- Excellent communication and interpersonal skills
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- A proactive approach with strong attention to detail
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- The ability to manage competing priorities in a fast-paced environment
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- A genuine commitment to supporting students and creating inclusive experiences
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The Student Experience Officer will be required to demonstrate the following:

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- Experience working within higher education, vocational education or a regulated education in student services, administration, customer service or a similar support role.
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- Solid organisational and administrative skills
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- Experience managing enquiries and supporting stakeholders
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- Excellent written and verbal communication skills
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- Ability to maintain confidentiality and accurate records
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- Values-led organisation committed to students success.
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- Supportive national team with growth opportunities
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- Professional development and career pathways.
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Are you ready to shape the professional journey?

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For any questions, feel free to reach out at Dennise Loyo on 03 7042 9*** or at ************@lauruseducation.com.au

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Note:

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*ONLY shortlisted candidates will be contacted.

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📌 Student Experience Officer (Victoria)
🏢 Laurus Education
📍 Victoria