Job Description

Australian Counselling Association - Nundah QLD

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Join a purpose-driven organisation supporting the mental health and counselling profession across Australia

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The Australian Counselling Association (ACA) is the largest peak body representing professional counsellors and psychotherapists, representing 24,000 counsellors, psychotherapists and students.

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We play a vital role in advancing the counselling profession through skilled standards, advocacy, education, accreditation and member support. Every day, we help strengthen the profession so counsellors can continue making a positive difference in the lives of Australians.

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If you're passionate about delivering exceptional customer service, enjoy helping people and thrive in a collaborative team environment, we'd love to hear from you.

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About the Role

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Our Member Services Team is the first point of contact for both existing and prospective members and plays a critical role in delivering a positive member experience.

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As a Member Services Officer, you'll provide friendly, professional support across phone and email to assist with membership administration tasks and ensure our member records remain accurate and up to date.

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This is an ideal opportunity for someone who enjoys a fast-paced customer service environment, has excellent attention to detail and takes pride in providing outstanding service.

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Key Responsibilities

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- Attending to enquiries from both prospective and existing ACA members across email, phone and digital channels.
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- Assisting in processing new memberships and annual renewals.
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- Understand and utilise CRM to ensure membership database is updated efficiently and accurately.
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- Responding to requests and enquiries within allocated time frames; applying detailed knowledge of ACA's policies, procedures, standards and documentation, including the Scope of Practice for Counsellors.
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About You

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You'll bring a genuine interest in helping people, along with:

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- Personality!
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- A positive, proactive and team-focused attitude
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- Excellent written and verbal communication skills
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- Strong attention to detail and accuracy in data entry
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- Confidence using Microsoft Word and Excel
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- Experience in administration role and customer service roles
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- A professional and friendly telephone manner
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- The ability to manage multiple tasks while maintaining a high level of accuracy
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- The ability to work autonomously
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- Experience using a CRM or database software
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- Ability to apply an assessment framework to applications with a focus on compliance
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Why Join ACA?

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At ACA, you'll be part of a supportive and collaborative team working to strengthen the counselling profession and improve mental health outcomes across Australia.

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We offer:

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- A meaningful role within a respected national association
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- A collaborative and supportive team environment
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- Opportunities for professional growth and development
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- The prospect to contribute to a purpose-driven organisation making a positive difference
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Our Values

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Progressive - We embrace innovation and positive change in the counselling profession.

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Consistent - We uphold high professional and ethical standards.

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Inclusive - We value diversity, cultural awareness, and inclusive practice.

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Caring - We lead with compassion, empathy, and respect.

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📌 Member Services Officer (Queensland)
🏢 Australian Counselling Association
📍 Queensland