The Merribee is looking for a fun and full of energy Venue Manager. This exciting role will be handle all aspects of the Merribee Wedding Venue, with a big focus on guest relations and ensuring that all guests have an exceptional experience. This role is a full time role.
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What you'll be doing
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Lead and manage The Merribee including guest delivery, food and beverage, grounds presentation and to ensure high levels of customer satisfaction
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Oversee and manage weddings, ensuring they are delivered at a high standard, and couples leave with an amazing experience and review.
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Handle effective communications with couple along their journey, across check-in, wedding day, check out and follow up.
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Resolve any guest issues or complaints in a timely and effective way
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Monitor and maintain the cleanliness and presentation of the property
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Review and follow policy for all couple documents including invoicing, payments and collections.
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Effectively manage general accommodation guests, delivering an amazing experience.
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Implement and oversee systems and procedures to streamline guest services operations
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Analyse guest feedback and data to identify areas for improvement
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Staff rostering,
training and development
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Weekly reporting and purchase orders
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What we're looking for
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Extensive experience (2+ years) in a similar guest services or events management role, ideally within the wedding industry
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Strong leadership and people management skills, with the ability to inspire and motivate a team
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Excellent communication and interpersonal skills, with a customer-centric approach
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Proficient in using technology and booking systems
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Keen attention to detail and problem-solving abilities
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Work schedule i nvolves essential weekend shifts, with the flexibility to structure your full-time hours over 4 days.
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What we offer
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At The Merribee, we are dedicated to creating a positive and supportive work setting for our employees. In addition to a market-competitive salary, you will enjoy:
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- Opportunities for career development and advancement
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- Discounted accommodation and dining at our venues
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- Comprehensive training and professional development programs
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- A friendly, close-knit team and vibrant company culture
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📌 Wedding Venue Manager (Nubba)
🏢 The Merribee
📍 Nubba
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