Job Description

IT Operations - Internal Systems & Infrastructure

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Box Advisory Services is a boutique Sydney-based accounting and advisory firm, founded in 2016, with a team of around 40 across Sydney and offshore. We help SME clients across tax, compliance, CFO/virtual CFO advisory, property structuring, and bookkeeping. As we scale, we're bringing IT operations in-house and building the internal function that will support the firm through its next phase of growth.

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Box Advisory Services is a boutique Sydney-based accounting and advisory firm, founded in 2016, with a team of around 40 across Sydney and offshore. We help SME clients across tax, compliance, CFO/virtual CFO advisory, property structuring, and bookkeeping. As we scale, we're bringing IT operations in-house and building the internal function that will support the firm through its next phase of growth.

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About the role

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We're transitioning away from our external MSP and need someone to own IT operations end to end for a ~50-endpoint Microsoft 365 environment. This is a hands-on role covering identity, endpoints, security, backup, cloud, telephony, vendor management, and end-user support — effectively absorbing our MSP's full scope, plus the strategic ownership that comes with being an internal hire.

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You'll be the firm's sole IT point of contact, working closely with leadership to validate, document, and improve our setting as we move off external support.

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Key responsibilities

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Microsoft 365, identity & endpoints

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- Administer Entra ID, Exchange Online, SharePoint, OneDrive, and Teams; own user lifecycle, conditional access, MFA, and group/role management
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- Run the Intune and Autopilot estate across ~50 endpoints: enrolment, compliance, configuration profiles, app deployment,



and Windows Update rings
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- Manage joiner-mover-leaver processes end to end, including device provisioning, retirement, and data preservation
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Security & backup

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- Operate our security stack (EDR, email security, Microsoft Defender); triage alerts, investigate incidents, and drive remediation
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- Own backup posture across Microsoft 365 and infrastructure; monitor jobs, test restores, and maintain a documented DR/BCP plan
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- Maintain security documentation aligned to the Essential Eight (or equivalent); support audit and compliance requests
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Cloud, network & telephony

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- Administer existing Azure and/or AWS workloads: IAM, networking, monitoring, cost, and security baselines
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- Maintain office network and Wi-Fi; coordinate ISP and carrier issues
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- Administer our cloud PBX/VoIP platform (Teams Phone or equivalent): users, call routing, numbers, and vendor liaison
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Support, vendors & governance

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- Act as the IT point of contact for staff, with clear SLAs and ticket hygiene; maintain a lightweight internal knowledge base
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- Manage IT vendors and resellers (Microsoft CSP, hardware, security, SaaS); maintain a single licence register, manage renewals, and benchmark spend
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- Maintain core IT documentation: network diagrams, runbooks, asset register, and internal policies
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- Report monthly on tickets, security posture, backup health, and spend
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What you'll bring

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Required

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- 3+ years hands-on experience in IT operations, sysadmin, or MSP engineering in a Microsoft-centric environment
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- Production experience with Microsoft 365, Entra ID, Intune/Autopilot, and Defender (or equivalent EDR/email security)
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- Working knowledge of Azure or AWS at an operational level (IAM, networking, cost, monitoring)
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- Solid networking fundamentals, backup operations, and vendor/license management experience
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- Strong written communication and a service mindset — comfortable being the sole IT point of contact
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- Full Australian working rights, and able to be on-site in our Sydney office as required
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Highly regarded

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- Prior MSP experience across multiple SME clients
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- Microsoft certifications (MS-102, AZ-104, SC-200, MD-102) or AWS equivalents
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- PowerShell scripting for routine automation
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- Experience standing up an internal IT function while transitioning away from an external MSP
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- Familiarity with the Essential Eight, ISO 27001, or SOC 2
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What success looks like in your first 90 days

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- Full handover from the outgoing MSP completed and documented
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- Tenant, endpoint, and security baselines validated, with any gaps closed
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- Backup and restore testing running on a documented schedule
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- Licence register cleaned up and the next renewal cycle optimised
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What we offer

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- Salary range - $95,000 - $110,000 + super, depending on experience
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- The opportunity to build an internal IT function from the ground up, with real ownership and autonomy
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- A close-knit, growing firm where your work has direct visibility with leadership
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📌 IT Operations - Internal Systems & Infrastructure (Parramatta)
🏢 Box Advisory Services
📍 Parramatta