Job Description

KEANSA SOLUTIONS PTY LTD is part of Keansa's global Enterprise Performance Management and connected-planning business. Keansa has delivered more than 50 implementations across multiple countries, with an established presence spanning Australia, Asia-Pacific, Europe, the Middle East and the Americas. We help organisations improve planning and decision-making across Finance, Operations and Supply Chain through EPM, analytics, data integration and connected-planning solutions.

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About the Role

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We're looking for a System Analyst (Service Delivery Manager) to bridge business needs and technical delivery - owning requirements, solution design, and service quality end-to-end across our IT and BI landscape.

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Key Responsibilities

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Gather and document business requirements, translating them into functional specs, process flows, and data models

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Analyse system architecture, workflows, and integrations to identify gaps and improvement opportunities

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Assess impact, risk, cost, and timelines for system changes and regulatory updates

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Partner with development, infrastructure, testing, and support teams to align delivery with governance standards

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Lead UAT, issue resolution, and root cause analysis for incidents and problems

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Drive Business Continuity Planning (BCP), including testing and TAT reporting to senior management

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Manage end-to-end ICT/BI projects - planning, cost estimation, resourcing, and stakeholder communication

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Act as SME and liaison between business, IT, and vendor teams

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Participate in change/release governance forums to ensure controlled deployments

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Deliver training, documentation, and enablement to support adoption of recent systems

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Required Skills & Qualifications

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Bachelor's degree in IT, Computer Science, or related field

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5+ years as a System Analyst, Business Analyst, or IT Service Delivery Manager

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Strong grasp of system architecture, data flows, and integrations

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Experience with requirements gathering, UAT, and functional documentation

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ITIL-aligned service delivery knowledge - incident, problem, and change management

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Strong stakeholder management and communication skills

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Experience with BCP and governance/risk/compliance practices

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Experience developing process models, data models, system documentation and impact assessments

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Experience with system testing, UAT coordination, defect resolution and solution implementation

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Understanding of ICT change management, release management, security, risk and governance practices

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Experience with EPM, connected planning, business intelligence or ERP-integrated solutions is highly regarded

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Hands-on track record delivering complex ICT projects for large multinational organisations is a strong plus

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Preferred

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ITIL v4, CBAP/CCBA, PMP/PRINCE2; familiarity with JIRA, Confluence, ServiceNow. Exposure to Anaplan, Jedox, OneStream, BOARD, Workday Adaptive Planning or Power BI is desirable but not mandatory.

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📌 Systems Analyst (ICT Service Delivery) (Victoria)
🏢 KEANSA SOLUTIONS
📍 Victoria