Job Description

Oaks Cypress Lakes Resort are looking for a Full Time Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we'd love to hear from you.

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From the moment guests arrive, your welcoming presence will make them feel right at home. You'll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.

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Key Responsibilities Include:

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- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
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- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
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- Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
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- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
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Shift Details (subject to change):

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38hours per week

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Shift times: 8.15pm to 6.45am OR 10.00pm until 6am

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Hourly Rates (excluding superannuation):

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Monday - Friday: $27.97 per hour + penalties

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Saturday: $34.96 per hour + penalties

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Sunday: $41.96 per hour + penalties

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Qualifications

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Successful candidates will have:

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- Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
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- Exceptional ability to articulate information clearly and effectively across various mediums, ensuring exact and professional correspondence.
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- Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
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- Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
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- Maintains a polished and qualified presentation, reflecting the values and standards of the organisation.
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- Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
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Additional information

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At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

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- Career Growth:Learning and developmentprograms to boost your career.
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- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
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- Global Perks:International accommodation discounts across our hotel brands.
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- Retail Rewards: Cashbackand discountsat 400+ top retailers in AU/NZ.
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- Experiences: Discounted entertainment and activities.
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- Banking and Insurance:Exclusive health insurance offers and workplace banking benefits.
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- Wellness Boost: EAP and tailored wellness support
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Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

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Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

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📌 Night Guest Service Agent (Mount View)
🏢 Minor Hotels
📍 Mount View