Job Description

With strong growth underway, an exciting opportunity has opened for an experienced Groups Manager to lead inbound travel programs, creating tailored group experiences across diverse markets.

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You'll oversee end-to-end group logistics, manage key supplier relationships, and ensure exceptional service for international partners all while leading and developing a high-performing team.

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Key Responsibilities

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- Oversee and coordinate the delivery of inbound group tours across Australia.
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- Manage group costings and ensure profitability targets and margins are achieved.
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- Provide training on systems, itinerary planning, supplier relations and group costings.
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- Conduct performance reviews and ongoing coaching.
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- Build a cooperative, accountable and solutions-focused team culture.
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- Ensure the team maintains strong product knowledge across Australian destinations.
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- Contribute to strategies that drive revenue growth and operational efficiency.
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- Act as a key operational contact for international agents and wholesale travel partners.
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- Maintain strong long-term supplier and industry partnerships.
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- Represent the organisation at industry events when required.
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Skills & Experience

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- Minimum 5+ years experience in inbound tourism, tour operations or destination management.
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- Proven experience managing group travel programs and complex itineraries, including itinerary planning, supplier negotiation, and group costings.
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- In-depth knowledge of Tourplan for group travel operations.
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- Strong leadership experience with the ability to mentor, support, and develop team members.
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- Excellent knowledge of Australian destinations, tourism products and suppliers.
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- Demonstrated ability to manage international travel partners and supplier relationships.
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- Commercially minded with the ability to manage budgets and group profitability.
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What's on Offer

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- Competitive Salary – $100K - $110K + Super
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- Flexible Working – Remote working environment with occasional meetings as required
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- Career Growth – Leadership opportunity within a growing inbound tourism organisation
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- Impact & Culture – Opportunity to shape team structure, operational processes, and service standards within a collaborative environment
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Apply now or email your CV to [email protected]

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Call 02 9119 8744 for a confidential chat

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Only applicants with full Australian work rights and Travel industry experience will be considered.

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📌 Groups Travel Manager (New South Wales)
🏢 Travel Trade Recruitment
📍 New South Wales