Job Description

Location: Western Sydney | Full-Time

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We are seeking a highly organised Service Administrator to join our growing Fire & HVAC services team in Western Sydney.

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This is a key operational role responsible for coordinating technicians, scheduling service works and ensuring our clients receive efficient and professional service.

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We are a well-established Fire Protection and HVAC services company servicing commercial buildings, strata managers, industrial facilities and hotels across NSW.

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This role suits someone who enjoys being organised, solving problems and keeping operations running smoothly.

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The Role

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Working closely with our Operations team and field technicians, you will help ensure daily service works are scheduled and completed efficiently.

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- Answering incoming client calls and assisting clients professionally
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- Booking service works and coordinating technician schedules
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- Allocating jobs using modern AI-assisted scheduling software
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- Liaising with subcontractors to organise works
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- Raising purchase orders for subcontractors and suppliers
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- Confirming bookings with clients and providing service updates
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- Maintaining accurate job records within our service management system
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About You

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The ideal candidate will have:

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- Strong communication skills (phone and email)
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- Good computer and administration skills
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- Strong organisational ability and attention to detail
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- The ability to prioritise tasks in a fast-paced workplace
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- A positive, team-focused attitude
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Experience in service scheduling, administration or service-based industries will be highly regarded.

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Experience within Fire Protection, HVAC, Facilities Management or Trades industries would be advantageous but is not essential.

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📌 Service Administrator - Fire & HVAC Services (New South Wales)
🏢 seek.com.au
📍 New South Wales