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- Waterloo location - hybrid role (2 days WFH)
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- Permanent Full time (Monday to Friday)
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- Competitive hourly rate of $39.00 + superannuation
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- 7 additional leave days per year + NFP Salary Packaging + Fitness Passport + Discounted Private Health Insurance
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Aged Care Assessment Services (ACAS) operate independently of Catholic Healthcare and plays a pivotal role in ensuring that Older Australians are assessed for the care and services they truly need. Our ACAS team is expanding, and we have an exciting opportunity for a Scheduling Officer to join the team.
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What will your role look like?
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You will be responsible for the scheduling of Aged Care Assessment Services while providing exceptional customer service to clients or stakeholders.
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Day to day this includes:
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- Scheduling assessments and prioritising as required and communicate scheduling changes to clients and assessors
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- Matching assessments with assessors who have the appropriate skills and availability, while optimizing their schedules
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- Ensuring all data is entered accurately while adhering to comments or alerts
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- Providing strong administration support to ACAS staff
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- Escalating complaints to Customer Service Team Leader
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- Providing quality customer service in all communication to all clients and representatives in a professional and knowledgeable manner
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- Documenting all interaction with clients and representatives
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To be successful in this role you'll need:
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- A genuine passion for providing high quality care to older Australians
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- Scheduling/rostering experience preferred (but not essential)
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- Excellent planning, organising and problem-solving skills
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- A high degree of computer literacy
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- Ability to maintain professionalism and confidentiality
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- Commitment to exceptional customer service both to internal and external stakeholders
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- Willingness to apply for a Police Check
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What we can offer you:
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- Competitive hourly pay rate
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- Not-for-profit tax advantages so you pay less tax
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- Fitness Passport discounted gym memberships
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