Job Description

Service Advisor - Glory EV Group | BYD Bayswater Service Centre

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Glory EV Group is seeking a Service Advisor to join our growing aftersales team at our BYD bayswater Service Centre.

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This role is ideal for someone who is confident managing customer interactions, service bookings, and coordinating with a busy workshop environment. Experience within an automotive service department will be highly regarded.

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You will play an important role in ensuring customers receive a professional and seamless aftersales experience while supporting the daily operations of our service team.

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Key Responsibilities

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- Manage daily service bookings and maintain the workshop schedule
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- Open and manage Repair Orders (ROs) in the dealership management system
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- Greet and assist customers during vehicle drop-off and pick-up
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- Communicate service progress, repair recommendations, and timelines
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- Liaise with technicians and the parts department to ensure efficient workflow
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- Provide accurate cost estimates and explanations of required work
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- Ensure all service documentation is completed correctly
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- Deliver a high level of customer service in line with dealership standards
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Requirements

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- Previous experience as a Service Advisor in an automotive dealership
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- Strong understanding of workshop operations and service processes
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- Excellent communication and customer service skills
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- Ability to manage multiple tasks in a quick-paced service environment
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- Experience using TITAN systems is highly regarded
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- Strong organisational and time management skills
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- Valid Australian Driver's License
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- Full Australian working rights
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What We Offer

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- Opportunity to work with one of the fastest growing EV brands
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- Modern workshop and facilities
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- BYD technical training and certification
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- Supportive team environment
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- Competitive salary package based on experience
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- Career development opportunities within a growing dealership group
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📌 Service Advisor - Glory EV Group | BYD Bayswater Service Centre (Williamstown)
🏢 GLORY EV GROUP
📍 Williamstown