Job Description

This is a Account Manager role with ezyCollect by Sidetrade based in Sydney, NSW, AU

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Role Seniority - mid level

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About Us

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Founded in Sydney in 2014, ezyCollect by Sidetrade is Australia's leading Order-to-Cash platform for small and mid‐sized businesses. We automate credit management, collections, and payments – taking the manual work out of getting paid. Our 1,100+ customers manage A$19 billion in receivables through the platform, typically cutting late payments by 40% and bad debt by 80% within three months.

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Now part of global AI leader Sidetrade, we're scaling our reach across three continents – bringing enterprise‐grade technology to the mid‐market while staying true to our Sydney roots. Australian innovation. Global ambition.

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Why this role exists

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Our customer base represents a major growth opportunity.

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We're building a more deliberate Account Management function to help existing customers expand their use of ezyCollect by Sidetrade across products, teams, regions and workflows.

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This is a revenue‐owning role focused on growth within existing accounts – not just account maintenance.

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If you enjoy commercial conversations, spotting expansion opportunities, and turning customer relationships into revenue outcomes, this role gives you real ownership and impact.

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What Makes This Role Interesting

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- Own a portfolio of existing customers with genuine expansion potential
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- Drive upsell, cross‐sell, renewal and contract growth conversations
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- Sell into finance and operations stakeholders on meaningful commercial problems
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- Work closely with Customer Success, Marketing, Product and Engineering
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- Join at a stage where the function is still being shaped, with visibility to senior leadership
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- Be part of a business investing in product, growth and international scale
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What You'll Be Doing

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- Own revenue growth across a portfolio of existing customers
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- Identify, qualify and close upsell, cross‐sell, renewal and contract variation opportunities
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- Lead commercial conversations from discovery through pricing, negotiation and close
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- Build strong relationships with finance, operations and commercial stakeholders
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- Partner with Customer Success to convert usage, adoption and account signals into pipeline
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- Work with Marketing on targeted campaigns that create expansion opportunities
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- Feed customer and market insight back to Product and Engineering
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- Maintain strong CRM hygiene, forecasting discipline and pipeline visibility in HubSpot
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What We're Looking For

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You may come from Account Management, Customer Success, or Account Executive backgrounds – but the common thread is that you know how to grow revenue within existing accounts.

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We're Especially Interested In People Who Combine

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- Strong relationship management skills
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- Commercial confidence in upsell and renewal conversations
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- The ability to speak credibly with finance stakeholders
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- Enough product and technical depth to handle detailed customer questions directly
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You'll likely be a strong fit if you have

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- 2+ years in Account Management, expansion sales, Customer Success with commercial ownership, or a similar consultative SaaS role
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- Experience owning renewals, upsells, cross‐sells or account expansion targets
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- A track record of hitting quota or revenue goals
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- Experience in SaaS, fintech, payments, ERP, accounting tech, or adjacent categories
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- Confidence engaging CFOs, finance teams, controllers, or operations leaders
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- The ability to connect product capability to customer outcomes in a clear, commercial way
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Bonus points

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- Experience selling to mid‐market finance teams
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- Exposure to payments, receivables, AR automation, ERP integrations, or adjacent workflows
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- Experience running commercial account plans, webinars, or account‐based campaigns
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- Robust communication, presentation and stakeholder management skills
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Key Responsibilities

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- Grow revenue within existing accounts
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- Building client relationships
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- Managing client accounts
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- Collaborating with internal teams
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Key Strengths

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- Relationship management
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- Communication skills
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- Sales acumen
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- Project management
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- Data analysis
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- Negotiation skills
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📌 Account Manager (New South Wales)
🏢 Hatch
📍 New South Wales