Job Description

Zagame's House is one of Melbourne's top inner-city boutique hotels (as voted by TripAdvisor users), and we're looking for professional & quirky individuals like you to join our growing family!

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We're a 97 room boutique hotel, located in the cultural and bustling hub of Lygon Street, Carlton. We're a quick walk from the CBD and provide a personalised Melbourne experience, with a stylish, edgy design. We pride ourselves in providing the ultimate in contemporary comforts for guests to rest, play, indulge and inspire: Zagame Bros Coffee Co (bustling cafe 7 days), Lord Lygon Restaurant & Bar, state-of-the-art conference facilities, a bespoke concierge service... and more!

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Our goal? To make sure every living being to come through our doors is treated like our Family.

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We have created a team that is uniquely different but complements each other beautifully. It's all about us sharing a vision, being united in creating an experience that is second to none and delivering memorable moments.

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We put H.E.A.R.T. into everything we do

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Home: Zagame's rich heritage is synonymous with hospitality. Warm and generous, we embrace our guests and treat them like family.

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Engaging: We're here to create memorable experiences for our guests and visitors. Vacations, events, celebrations and more... whatever we do, we deliver with wow!

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Artistic: Vibrant, passionate and playful, we're here to push the boundaries. We have a creative soul and love to surprise and inspire.

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Relaxed: We are open minded, easy-going and non-judgmental. Through our personal touches and pampering, our guests feel chill, comfortable and cared for.

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Taste: Stunning interiors, local produce, delicious wine offerings... all must be 'Zagame-worthy'. It's about instilling wow into everything we do.

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Our environment is collaborative

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We thrive on learning new techniques and having fun

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Each member of the team has the opportunity to achieve daily goals

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Our workplace is beautifully presented, and we have the right tools to do the job

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Our teams have a work life balance

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We have a Reward and Recognition program that works

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Our core values are based on the belief that our team members should engage in being attentive, thoughtful, accountable and gutsy in everything that they do.

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The Zagame's House Duty Manager leads the operational duties of the front desk and assists each Department Head as an operations leader accross multiple departments to ensure a seamless guest experience and safe and productive work environment is maintained accross the the entire property.

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The successful applicant will:

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Lead the vision and values of Zagame's House guest experiences

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Work closely with the Rooms Division Manager, Front Office, Housekeeping, and F&B; teams to deliver and maintain exceptional service standards and guest experiences

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Actively contribute to hotel targets and objectives

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Be pro- active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards

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Be able to roll sleeves up and get the job done - no matter what it takes

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Be a juggler - you will have many balls in the air at a time or wine glasses in F&B;

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Have an appreciation of the unique, the different, and the 'out of the box' (We don't believe there is a box)!

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Question the 'norm' naturally and always look for ways to improve and do things differently

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Have great attention to detail

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Appreciate being at an award-winning hotel and is happy to do whatever it takes to stay there

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Seems like a valuable fit so far. Do the following also sound like you?

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An infectious smile and approachable friendliness

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Leadership and personnel management skills

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Strong communication, "we do!" attitude, reliable and level-headed

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Initiative driven and believes there is no box

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Able to work autonomously and as part of a team

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Role reports to the Rooms Division Manager

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As our venue operates 24 hours a day, 365 days a year, applicants must have fully flexible open availability across all 7 days of the week, including weekends, nights, and public holidays

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(Full Job Description available in interview process if successful)

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PERKS:

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- Awesome city fringe location, yet part of the culture of Lygon Street and Carlton
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- Parking on-site available as part of the Management team
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- Rewards & Recognition
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EXPERIENCE:

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- Minimum 3+ years operational experience in front office department experience essential.
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- Experience in Hotel Management software (MEWS PMS a bonus) and Point of Sale software.
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- Reservations experience is a bonus
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EDUCATION:

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- Somewhat tech-savvy - basic computer knowledge and experience with MS office, Point of Sales, Inventory and store programs
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- Attainment of the necessary Responsible Service of Alcohol (RSA) Certificate.
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📌 Duty Manager (Victoria)
🏢 Zagames
📍 Victoria