Job Description

We are seeking a motivated IT Support Technician to join our dynamic team in Melbourne. This entry-level position is crucial for ensuring the smooth operation of our IT systems and providing exceptional support to our users. The ideal candidate will have a passion for technology and a desire to learn, making a significant contribution to our organisation's success.

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Responsibilities:

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- Provide first-line technical support to users via phone, email, and in-person.
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- Diagnose and resolve hardware and software issues in a timely manner.
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- Assist in the setup and configuration of recent equipment and software.
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- Maintain accurate records of support requests and resolutions.
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- Collaborate with other IT team members to improve processes and systems.
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- Conduct regular system checks and updates to ensure optimal performance.
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- Educate users on best practices for IT security and software usage.
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Qualifications:

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- A relevant qualification in IT or a related field (e.g., Certificate IV in Information Technology).
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- Basic understanding of computer systems, networks, and troubleshooting techniques.
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- Strong communication skills and a customer-focused attitude.
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- Ability to work effectively in a team and independently.
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- Willingness to learn and adapt to new technologies.
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📌 IT Support Technician (Victoria)
🏢 Virtual IT Group
📍 Victoria