Job Description

Join Our Team: Assistant Manager at Soak Bathhouse – South Yarra

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Become part of Melbourne's most exciting new wellness experience! We're seeking an enthusiastic, energetic, and customer-focused Assistant Manager to help lead our team at Soak Bathhouse South Yarra. Nestled in trendy South Yarra, our unique urban oasis is dedicated to rest, relaxation, and self-care—offering guests a serene escape without leaving the city.

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About the Role

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We're looking for a passionate and organised Assistant Manager to support our Bathhouse Manager in delivering the ultimate wellness experience. You'll play a vital role in daily operations, team leadership, and ensuring guest satisfaction remains our top priority.

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If you're driven by health and wellness, love creating positive experiences, and thrive in a fast-paced environment, we encourage you to apply!

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The salary package includes:

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- Base salary of $72,500; plus
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- Superannuation ($7,975)
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Key Responsibilities

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- Supervise front desk and guest service staff, offering guidance and support. Train team on company policies and customer service standards.
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- Welcome guests and exceed their expectations for a superior wellness experience.
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- Manage daily operations, ensuring adherence to procedures. Support staff, address issues promptly, and make decisions during emergencies, escalating when needed.
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- Manage bathhouse operations including bookings, refunds, guest inquiries, and coordination with massage therapists.
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- Serve as the primary contact for operational or rostering queries in the absence of the Bathhouse Manager.
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- Support pricing strategies and revenue optimisation to boost profitability.
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- Monitor booking trends, adjust rates,



and identify upselling or cross‐selling opportunities for increased revenue.
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- Utilise effective sales techniques to upsell and cross‐sell retail products, maximising revenue opportunities.
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- Handle group booking inquiries and ensure facilities are clean, safe, and compliant.
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- Manage stock, liaise with suppliers, and maintain cleanliness standards.
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- Handle guest complaints empathetically, investigate thoroughly, find resolutions, document, follow up for satisfaction, prevent future issues.
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- Supervise shift operations, ensure checklist compliance, monitor staff, provide guidance, intervene for deviations, lead in emergencies, and elevate to senior management.
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- Maintain First Aid certification and uphold health and safety standards.
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- Manage hiring and firing processes, ensuring compliance with company policies and legal regulations.
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- Conduct operational audits and report findings to senior management.
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Requirements

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- Passion for the health and wellness industry.
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- Previous background in team supervision or management.
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- Outstanding customer service skills with a problem‐solving mindset.
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- Previous experience in service, sales, retail or hospitality industries, such as hotels, spas or airlines is preferred.
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- Robust organisational and communication abilities.
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- Friendly demeanour and a proactive attitude.
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- Impeccable grooming and presentation.
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- Proficiency in scheduling software and administrative tasks.
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- Current First Aid and CPR certification.
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- Flexibility to work weekends, nights, holidays, and school breaks as needed.
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Benefits

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- We are very happy to offer our team use of our communal bathhouse facilities!
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Please note that due to the volume of applications, only successful candidates will be contacted.

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📌 Bathhouse Assistant Manager (Williamstown)
🏢 Soak Bathhouse
📍 Williamstown