Job Description

Office Administrator & Customer Service Coordinator

n

JRC Glass Solutions pty ltd - Coopers Plains QLD

n

Customer Experience & Operations Coordinator

n

JRC Glass Solutions | Full-Time | Coopers Plains, Brisbane

n

Build a Career, Not Just Another Admin Job

n

We're looking for someone who loves helping people, enjoys staying organised and wants to be part of a growing business where their work genuinely makes a difference.

n

At JRC Glass Solutions, this isn't just an administration position. You'll become a key part of our team, helping deliver exceptional customer service while supporting the day-to-day operations of our growing glazing business.

n

As we continue to grow, so will your opportunities, with genuine career progression into senior administration and Office Management roles.

n

About Us

n

JRC Glass Solutions is a family-owned glazing company servicing South East Queensland.

n

Windows & Doors

n

Security Screens

n

Mirrors

n

Glass Replacement

n

We're building a business known not only for quality workmanship but also outstanding customer service and a workplace where great people can build long-term careers.

n

About the Role

n

You'll be the first point of contact for many of our customers and play a vital role in ensuring every job runs smoothly from enquiry through to completion.

n

No two days are the same, and you'll work closely with our office team, estimators and installers to keep everything organised.

n

Your responsibilities include:

n

n
- Answering customer enquiries via phone and email
n
- Scheduling site measures and appointments
n
- Creating and managing jobs in ServiceM8
n
- Following up quotations




n
- Managing customer records
n
- Supporting office administration
n
- Assisting with customer communications and marketing
n
- Requesting customer reviews
n
- Helping improve systems and processes
n
- Supporting the wider team wherever needed
n

n

About You

n

n
- Is organised and highly motivated
n
- Has excellent attention to detail
n
- Can confidently manage multiple priorities
n
- Takes ownership of their work
n
- Enjoys solving problems and improving processes
n
- Works well within a team
n
- Wants to build a long-term career
n
- Experience with ServiceM8, Microsoft Office or Mailchimp is highly regarded, but a positive attitude and willingness to learn are more key.
n

n

Our Core Values

n

n
- Teamwork - We support each other and work together.
n
- Attention to Detail - We believe the little things matter.
n
- Accountability - We take ownership and follow through.
n

n

If these values sound like you, you'll fit in well here.

n

What We Offer

n

n
- Supportive team environment
n
- Ongoing training and development
n
- Genuine career progression
n
- Opportunity to grow into Office Management
n
- A business that values ideas and initiative
n
- Recognition for your contribution
n

n

Why You'll Love Working Here

n

We're not looking for someone to simply answer phones.

n

We're looking for someone who wants to become an important part of a growing business, contribute new ideas, improve how we operate, and build a long-term career with us.

n

If you're motivated, organised and passionate about delivering exceptional customer service, we'd love to hear from you.

#J-18808-Ljbffr

📌 Office Administrator & Customer Service Coordinator (Queensland)
🏢 JRC Glass Solutions
📍 Queensland