Job Description

Customer Experience & Account Support Representative

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Infiniti Group Australia is a proudly family-owned business with more than 38 years of experience serving customers nationwide. We provide a diverse range of products, outstanding service, and competitive pricing across the hospitality, early education, government, and cleaning sectors.

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Our people are at the heart of everything we do. We are committed to fostering a supportive, cooperative, and inclusive workplace where individuals are valued, empowered, and encouraged to make a meaningful contribution. If you're passionate about delivering exceptional customer experiences and want to be part of a company that genuinely invests in its people, we'd love to hear from you.

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About Infiniti Group Australia

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Infiniti Group Australia is a proudly family-owned business with more than 38 years of experience serving customers nationwide. We provide a diverse range of products, outstanding service, and competitive pricing across the hospitality, early education, government, and cleaning sectors.

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Our people are at the heart of everything we do. We are committed to fostering a supportive, collaborative, and inclusive workplace where individuals are valued, empowered, and encouraged to make a meaningful contribution. If you're passionate about delivering exceptional customer experiences and want to be part of a company that genuinely invests in its people, we'd love to hear from you.

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About the Role

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As a Customer Service Representative, you will be a key point of contact for our customers, delivering outstanding service and ensuring a seamless experience from enquiry through to order fulfilment.

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This role is ideal for someone who enjoys building strong relationships, solving problems, and thriving in a fast-paced environment. While customer service is the primary focus, you'll also support customer retention and growth through proactive follow-ups and relationship-based conversations. This is not a high-pressure sales role but rather an opportunity to add value through genuine customer engagement.

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Key Responsibilities

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- Respond to customer enquiries via phone and email promptly and professionally.
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- Process customer orders accurately and efficiently.
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- Develop and maintain strong, long‐term customer relationships.
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- Conduct outbound customer contact, including order follow‐ups and identifying opportunities to provide additional value.
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- Assist customers with product information, stock availability, and inventory‐related enquiries.
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- Liaise with internal departments to resolve customer issues quickly and effectively.
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- Maintain accurate customer and order records across company systems.
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- Contribute to a positive team culture focused on service excellence and continuous improvement.
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About You

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To be successful in this role, you will be:

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- Self‐motivated, proactive, and able to manage multiple priorities effectively.
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- Reliable, punctual, and accountable for your work.
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- A confident communicator with a professional and friendly approach.
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- Passionate about delivering exceptional customer service and building strong relationships.
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- Highly organised with strong attention to detail.
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- Comfortable working independently while also contributing positively to a team environment.
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- Technically capable and confident learning new systems and processes.
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Experience That Will Be Highly Regarded (But Not Essential)

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- Experience in wholesale, foodservice, hospitality, or distribution environments.
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- Telephone‐based customer service, order processing, or sales support experience.
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- Exposure to inventory management, merchandising, or stock control functions.
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- Experience in outbound customer contact and follow‐up activities.
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- Proficiency in Microsoft Office applications.
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- Familiarity with ERP, CRM, or business intelligence platforms.
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Full training and onboarding will be provided to support your success.

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What We Offer

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- Competitive salary package.
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- Weekly pay cycle.
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- Comprehensive onboarding and training program.
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- A supportive, collaborative, and values‐driven team environment.
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- Genuine opportunities for career growth and professional development.
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- The chance to work with a well‐established and growing national business.
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- A positive workplace culture that recognises achievement, encourages development, and celebrates success.
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Join Our Team

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If you're looking for a stable, long‐term career with a company that values its people, recognises contribution, and supports professional growth, we'd love to hear from you.

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📌 Customer Experience & Account Support Representative (Victoria)
🏢 Infiniti Group Australia
📍 Victoria